Technical Service & Sales Director
Company: Johnstone Supply, The Balsan Group
Location: Manchester
Posted on: February 16, 2026
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Job Description:
Job Description Job Description About the Role Johnstone Supply
is seeking a dynamic Technical Service & Commercial Sales Director
to lead both our technical support operations and commercial sales
strategy. This high-impact, dual-role position is critical to
delivering best-in-class technical expertise to our contractor
customers while driving sustainable revenue growth across our
commercial markets. You will serve as the senior leader for
technical services and commercial sales—bridging deep HVAC/R
knowledge with strategic sales leadership to strengthen Johnstone’s
reputation, expand market share, and elevate the customer
experience. What You’ll Do Technical Service Leadership Provide
advanced HVAC/R technical support on systems, controls, and
components to customers and internal teams. Lead, mentor, and
develop Service Advisors and Technical Support staff, fostering a
high-performance, customer-first culture. Resolve escalated
technical issues, warranty claims, and complex product inquiries
with urgency and professionalism. Ensure consistent technical
training for employees and customers, including new products,
installation best practices, and troubleshooting. Partner closely
with manufacturers to stay current on product updates, recalls, and
technical bulletins. Improve service workflows, documentation, and
processes to increase efficiency and customer satisfaction. Ensure
compliance with industry standards, safety regulations, and
Johnstone policies. Track service KPIs, analyze trends, and report
on performance and customer feedback. Commercial Sales Leadership
Develop and execute commercial sales strategies to achieve revenue
and market share goals. Build and maintain strong relationships
with key commercial accounts, contractors, and strategic partners.
Identify new business opportunities, negotiate agreements, and
close deals to grow Johnstone’s footprint. Collaborate with branch
managers and sales teams to align technical support with sales
objectives. Monitor market conditions, competitor activity, and
customer needs to guide pricing and product strategy. Equip sales
teams with technical expertise and product knowledge to improve
close rates and customer confidence. Analyze sales performance,
forecast revenue, and report results to senior leadership. Why Join
Johnstone Supply? Leadership role with real influence on strategy,
growth, and customer experience Opportunity to shape and launch a
new, high-impact division Work with industry-leading HVAC/R
products and partners Competitive compensation and benefits Strong,
values-driven organization with long-term growth opportunities
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Keywords: Johnstone Supply, The Balsan Group, Framingham , Technical Service & Sales Director, Sales , Manchester, Massachusetts
