Entry Level Customer Service Representative Hybrid

Company: Company Confidential
Location: Framingham
Posted on: May 12, 2022

Job Description:

Job Description We are seeking a Hybrid Customer Service Representative within the billing department to join our team M- F 8am-5pm The main function of a client services representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The CSR will also support the laboratory---s interactions with its clients including assistance with test ordering, the reporting of test results, testing supplies, billing questions and general questions via both phone and email. A typical customer service specialist is responsible for determining the client---s issue, offer possible solutions or providing follow-up as needed in a friendly, helpful and professional manner, and provide value through continuous improvement initiatives and assigned projects. Job Responsibilities include, but are not limited to, the following: - Under moderate supervision, directly handle client and patient inquiries and complaints related to laboratory testing and requests regarding supplies and logistics for testing services - Maintains current technical knowledge and skills related to the business--- medical testing, as needed. - Acts in a professional manner when interacting with patients, visitors, and other staff. - Refer unresolved customer grievances to designated departments for further investigation - Adheres to administrative policies including but not limited to: attendance, dress code and required training. - Performs related responsibilities as required The ideal candidate would possess: - Experience in a laboratory environment preferred - Some college training in science, or science background, or equivalent, preferred - Excellent organizational skills and attention to detail - Outstanding communication and interpersonal abilities Skills: - Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. - Ability to work independently and manage one's time. - Ability to accurately document and record customer/client information. - Previous experience with computer applications, such as Microsoft Excel and PowerPoint. Education/Experience: - High school diploma or GED preferred. Ideal candidate would have an associate's or bachelor's degree - 1-3 years customer service related experience required. - MS Office experience - Authorization to work in the United States indefinitely without restriction or sponsorship

Keywords: Company Confidential, Framingham , Entry Level Customer Service Representative Hybrid, Sales , Framingham, Massachusetts