(CSR) Customer Service Representative - Apply Today, Start Tomorrow FULL TIME!
Company: Local Firm Hiring!
Location: Framingham
Posted on: January 8, 2021
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Job Description:
Apollo Solutions is an outsourced marketing agency looking for a
full-time Entry Level Customer Service Representative to join our
Boston area office on a permanent basis.You will work with our
Marketing Associates and various product specialists, as well as
mid-office and operations teams, to deliver a seamless and
integrated experience to consumers across our client portfolio.This
role offers you the opportunity to work in a national firm that
offers excellent career progression.Essential Skills:* Clear
written and verbal communication skills* 1+ years of prior
experience is preferred* Strong relationship management skills*
Ability to adapt to a rapidly changing business and technology
environment, and to utilize all available tools and resources to
service clients as efficiently as possible* Business acumen in the
marketing and client relations field is preferred* Must understand
and comply with applicable regulations and standard operational
procedures* Must ensure that all transactions are executed properly
and meet compliance guidelinesCore Responsibilities:* Provide
high-quality service to each of our clients* Maintain client
confidentiality at all times* Manage daily client transactions and
inquiries accurately, within established deadlines, operating
within our Standard Operational Procedures* Research, follow-up and
resolve client inquiries and problems through effective interaction
with clients, customers and product specialists* Communicates
clearly with staff in a timely and professional manner* Identify
cross-sell opportunities and escalate to our sales team and product
partners in order to close or provide advice to the client* Verify
and maintain data qualityJob Requirements:Essential Skills:* Clear
written and verbal communication skills* 1+ years of prior
experience is preferred* Strong relationship management skills*
Ability to adapt to a rapidly changing business and technology
environment, and to utilize all available tools and resources to
service clients as efficiently as possible* Business acumen in the
marketing and client relations field is preferred* Must understand
and comply with applicable regulations and standard operational
procedures* Must ensure that all transactions are executed properly
and meet compliance guidelinesIf your background experience and
skill set meet the requirements for our Customer Service
Representative, apply today!
Keywords: Local Firm Hiring!, Framingham , (CSR) Customer Service Representative - Apply Today, Start Tomorrow FULL TIME!, Sales , Framingham, Massachusetts
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