Kidney Care Advocate
Company: FRESENIUS MEDICAL CENTER
Location: Framingham
Posted on: April 24, 2024
|
|
Job Description:
PURPOSE AND SCOPE:
Under the direction of a Kidney Care Advocate Manager, collaborates
with internal and external care teams, to ensure a positive
experience for every patient living with kidney disease through
education, modality options, access placement and follow through,
and if applicable, to eventual admission into kidney care services.
Assists with presenting materials on Home Dialysis to providers,
patients and other groups, as requested. Adheres to the FMCNA
Compliance Program and all regulatory and FMCNA policy
requirements. Supports FMCNA's mission, vision, core values and
customer service philosophy by supporting all aspects of growth
within defined Regions or Areas of a Business.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Collaborate with Regional Home Therapy team through the provision
of administrative support, to ensure every patient along with their
care giver and support system (if applicable) receives
comprehensive education on modality options including hemodialysis
treatments both at home and in-center, peritoneal dialysis, kidney
transplantation, and palliative and supportive care, as well as
education on hemodialysis access types with a focus on the health
and safety benefits of AV-Fistula or AV-Graft compared to central
venous catheters.
Under the direct supervision of Kidney Care Advocate Manager and/or
a Registered Nurse, provides information regarding options for
renal replacement therapy when a patient reaches end stage renal
disease (ESRD), allowing the patient to make an informed decision
regarding the option that meets his/her medical needs and lifestyle
choices.
Responsible to assist patient care team in order to navigate
patients through initiation of dialysis, or in transition from
incenter hemodialysis to home therapy, including but not limited to
proper and timely access placement.
Maintain routine communication with physicians, physician practices
and administrators, and the interdisciplinary team members,
including Clinic and Home Program Managers.
Assist in establishing processes with physician practices as well
as local clinics for patient referrals and evaluation of the
effectiveness of processes on an ongoing basis.
Respond promptly to all referrals.
Coordinate the timely admission of patients, including urgent start
placements into Home Therapy and In-Center programs. Collaborate
with operations leadership to identify home therapy training delays
and help to resolve any barriers to expediate training.
Strive to meet Fresenius Kidney Care Home Therapies awareness goals
by maintaining strong physician and partner relationships and
identifying opportunities for increasing patient education
referrals.
Assist field operations management, Home Therapy leadership, and
other departments with implementation of the home therapy strategic
plan. Responsibilities include but are not limited to understanding
local and regional kidney disease trends and population needs,
identifying expansion of service opportunities, and understanding
relationships with both physicians and prospective patients.
Maintain knowledge of FMCNA Home Therapies products, services and
strategies in order to promote FMCNA Home Therapies to the
community through outreach programs.
Support educational programs for physicians and Fresenius staff as
needed.
Responsible for promoting Kidney Care Advocate services and
Kidneycare:365 education to providers including physicians within
the guidelines established by Company policies and procedures.
Ensure accurate and timely documentation of patient interactions
and status, through maintenance of SAP database.
Escalate issues to supervisor for resolution, as deemed
necessary.
Review and comply with the Code of Business Conduct and all
applicable company policies and procedures, local, state and
federal laws and regulations.
Assist with various projects as assigned by direct supervisor.
Performs other related duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS :
The physical demands and work environment characteristics described
here are representative of those employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Day to day work includes desk and personal computer work and
interaction with patients, facility staff and physicians. The
position requires frequent prolonged periods of standing.
The work environment is characteristic of a health care facility
with air temperature control and moderate noise levels. May be
exposed to infectious and contagious diseases/materials.
The position may require a significant amount of driving on
specific days in terms of visiting between clinics in order to
complete the duties and responsibilities set forth above.
Local and regional travel is required as requested. May work some
evenings and weekends as required to assist with modality
education.
SUPERVISION:
EDUCATION:
High school diploma or GED required.
College degree preferred
CCHT and/or LPN preferred, however, not required.
EXPERIENCE AND REQUIRED SKILLS :
Minimum of one-year experience in teaching or sales, with required
education.
Dialysis experience preferred but not required
Demonstrated skills in customer service and ability to work
autonomously.
Excellent verbal, written and presentation skills.
Proficient in Outlook, Excel, Word, PowerPoint and use of smart
phones and other computing devices.
Must be able to multi-task and manage cases in a Salesforce
database or Customer Relationship Management system. This skill is
preferred, not required.
Results oriented to exceed established goals.
High level of emotional intelligence and demonstrated ability to
relate to persons of all ages and diverse backgrounds, skills and
abilities.
Proven ability to be a team player.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual
Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free
workplace in accordance with applicable federal and state
laws.
Keywords: FRESENIUS MEDICAL CENTER, Framingham , Kidney Care Advocate, Other , Framingham, Massachusetts
Click
here to apply!
|