Staples Promotional Products Special Order Account Rep (Remote)
Company: Staples, Inc.
Location: Framingham
Posted on: May 16, 2023
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Job Description:
Compensation Range : 20.00/hrStaples Promotional Products
Special Order Account Rep (Remote)
Staples is business to business. You're what binds us together.
While you may know Staples as the world's leading office supply
company, Staples Promotional Products - a division of Staples - is
a national leader in the promotional products and apparel industry
and manufacturer and supplier of customer identified caps,
garments, and advertising specialty items.
Wage: $20/hr -$25.95/hr, based on experience
What you'll be doing:
Responsible for managing projects for customers' accounts to
present promotional products and event solutions. Provide excellent
customer service by collaborating with Sales Representative and/or
customers directly to develop product offering. Excel in a
fast-paced, attention to detail environment negotiating with
vendors, generating quotes and executing orders.
Professionally communicate both verbally and written.
Utilize project management skills to coordinate multiple projects
at one time.
Organize daily tasks to meet crucial deadlines and customer service
level agreements.
Manage complex projects which may include multiple destination
shipments, kitting/fulfillment, and rush orders.
Anticipate customer needs by understanding account history.
Prepare quotes and process orders through the order entry
process.
Create product ideation by sourcing from approved suppliers,
researching industry trends and working with internal marketing and
merchandising teams.
Build relationships with internal teams to provide exceptional
customer experience.
Collaborate with assigned sales rep(s) on key projects with
frequent communication and gain alignment on roles and
responsibilities.
Partner with finance team to facilitate the billing process and
settle billing resolutions.
May be invited to SPP's annual National Sales Meetings to explore
new product offerings, keep up to date on trends and network with
vendors.
What you bring to the table
Excellent communication skills and building customer
relationships.
Ability to problem solve issues with orders to provide the best
possible solution to customer.
Organizational skills with capacity to manage multiple projects
simultaneously.
Promotional Products merchandising knowledge.
Purchasing product and vendor negotiation experience
Proficiency of Microsoft programs (Excel, Outlook, Word, and
PowerPoint) and industry experience with ESP or Sage.
Qualifications : What's needed- Basic Qualifications
2+ years of customer service experience
2+ years of project management
We Offer:
At Staples, you'll find the asset we value most is you. It's why we
offer a number of benefits to support our associates' well-being
both on and off the job. Here, benefits are designed to meet the
diverse needs of our associates and their families for good health,
work-life balance, retirement prep and overall peace-of-mind. For
more informationCheck out our!Interested in joining the team? Check
out our perks and benefits !
Staples believes Inclusion is a verb and we encourage diversity of
thinking and ideas as well as backgrounds and experiences. Staples
is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, protected veteran status, disability, or any other basis
protected by federal, state, or local law.
Keywords: Staples, Inc., Framingham , Staples Promotional Products Special Order Account Rep (Remote), Other , Framingham, Massachusetts
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