Phone Center Coordinator

Company: Jobot
Location: Framingham
Posted on: March 18, 2023

Job Description:

Do you love to care for patients in a warm and welcoming environment? APPLY TODAY!

This Jobot Job is hosted by: Nick Rogers
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $35,000 - $40,000 per year

A bit about us:

We are one of the largest multi-specialty groups in the country. We are over 300 physicians strong with over 100 locations throughout the nation, including Florida, Alabama, Ohio, Maryland, Washington, Virginia, and Massachusetts. We employ the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for talented individuals who share our mission to provide outstanding medical care and an exceptional healthcare experience.

Why join us?

We offer a comprehensive benefits package to our eligible employees, which includes medical healthcare, dental, life insurance, 401k, profit-sharing, short & long-term disability, HSA, FSA, and PTO plus 11 paid holidays.
Plus:

• This position offers a great work/life balance! No weekends or evenings -- Monday thru Friday work schedule.
• We are growing rapidly and support internal advancement.
• We offer competitive compensation. Job Details
  
  Our Phone Center Coordinators interact with patients daily, and they provide valuable customer service to our patients by scheduling, rescheduling, confirming, and canceling appointments. Our family can go home at the end of the day knowing they made a positive difference in our patients' lives.
  
  Here are some of the duties you will be responsible for:
  • Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary.
  • Schedule, confirm, and cancel office appointments as patients call in.
  • Coordinate all aspects of hospital consults called in.
  • Schedule recall appointments.
  • Manage use of telephone service.
  • Reschedule no-show appointments.
  • Pick up voicemail messages daily, every hour on the hour.
  • Maintain coverage to reflect correct information for the day. Minimum Requirements
    • High school diploma or GED equivalent
    • 1+ years experience with multi-line telephone system preferred
    • Medical terminology knowledge required
    • Bilingual (Spanish or Portuguese) preferred
      
      Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Keywords: Jobot, Framingham , Phone Center Coordinator, Other , Framingham, Massachusetts