Customer Support Specialist

Company: SiteOne Landscape Supply
Location: Framingham
Posted on: January 24, 2023

Job Description:

Company Overview

SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.

SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.

Position Overview

PURPOSE:

We are seeking a Customer Care Specialist to develop and maintain relationships with important customers inorder to grow new business within these accounts.

IN THIS ROLE YOU WILL:

• Contact customers to ensure they are aware of and fully utilizing all of SiteOne's capabilities including SiteOne University, vendor support, and Partner's Program.
• Communicate current marketing programs and events to the local customer base.
• Work and communicate effectively with all relevant SiteOne resources, including Sales Support Representatives, Line of Business Specialists, and store Associates.
• Facilitate effective hand off of customers to Store
• Maintain high level of customer satisfaction
• Maintain appropriate professional and technical knowledge.
• Report progress against opportunities to share verifiable outcomes.
• Provide in-store support as needed working the counter or assisting in the yard.
• Assist RVP in special projects such as store openings and regional marketing campaigns
• Support Regional Sales Representative in Order entry and delivery follow-up and trackingSkills We Are Seeking
  
  SKILLS AND KNOWLEDGE:
  • Strong communication and customer service skills
  • Negotiation, organizational and time management skills
  • Ability to communicate value proposition and differentiate SiteOne's products and services
  • Talk easily with new people over the phone
  • Build relationships with clients and grow sales
  • Knowledge of sales cycle and solution selling techniques
  • Ability to think quickly and make decisions
  • Knowledge of industry trends
  • Bilingual Spanish speaking, preferred
  • Basic computer skills - Excel, Word, Outlook EDUCATION AND EXPERIENCE:
    • High school, secondary diploma or equivalent required
    • College degree preferred
    • 1 3 years of customer service / sales support experience preferred
    • 1 3 years Green industry experience preferredPERKS:
      • Medical, Dental and Vision plans
      • Paid Time Off, Paid Holidays
      • Competitive Compensation
      • 401k with company match
      • Company paid life insurance, Short Term Disability and Long-Term Disability Insurance
      • Product Discounts
      • Tuition Reimbursement
      • Opportunity for AdvancementTHE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
        
        Required
        Preferred

        Job Industries

        • Agriculture & Environment

Keywords: SiteOne Landscape Supply, Framingham , Customer Support Specialist, Other , Framingham, Massachusetts