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Bay Cove Human Services - Training Specialist - Information Services

Company: Bay Cove Human Services
Location: Framingham
Posted on: June 17, 2022

Job Description:

Job Summary: The Training Specialist will be responsible for conducting training needs analysis as well as designing curriculum, developing and maintaining documentation and training materials. Scheduling and delivery of the supported application training to internal staff and external partners is also included. All training will be developed in support of approved client documented business processes, which support healthcare solutions. The Training Specialist will work with the workforce development team, program leadership and technology experts. Bay Cove uses multiple Electronic Health and Medication Record systems and other applications including BayCove.org (BayNet including BayCIS), eHana, BestBoston.org, Smart and other applications that the Information Services department supports. The Training Specialist will support systems training needs for ongoing operations and will play a key role in training of new business processes through implementations, migrations and upgrades.This is an exempt position. The Training Specialist will liaison with the Data Services team to prepare utilization and compliance reports and to ensure that skills acquisition is synchronized with the HRIS system. This position acts as backup for the Senior Technical Support Specialist when needed. This position provides training services that will improve employee satisfaction, decrease staff turnover. Essential Functions of Position:The job duties/responsibilities of the position include but are not limited to the information listed below:Develop training materials for the basic functions of the applications, working with the programs to identify functions and design the best way to deliver. Create, maintain and deliver training course curriculum. Delivery may take place in-person (over conference call) or self-service. Managing and scheduling training sessions involving organizing the resources to facilitate training programs. Create and publish short videos of 10 minutes or less. Identify new ideas for improvement in conjunction with users; offer solutions to improve workflow. Perform other related duties, as required. Backup the Senior Technical Support Specialist. Keeping up-to-date on the latest training trends, developments and best practices. Identifying and implementing a wide range of training techniques and tools to improve efficiency.Requirements for the position: Experience with public speaking in-person and virtually. Experience with training best practices. Experience with large scale clinical and human service environments. Experience with Atlassian Confluence, Jira and Trello. Experience with Camtasia or other Video authoring software. Experience with Youtube or other video hosting platforms. Experience with Google's G Suite, MS Office Suite of products and flow charting. Analysis of Technical Issues. Personal Characteristics: Ability to work independently, manage multiple priorities, and communicate clearly and in a timely manner Ability to multitask and prioritize work Dedication to client service Proven track record of working in a fast-paced environment Ability to learn new software and hardware.Ability to work in a professional capacity Sensitivity to cultural, religious, racial, disability, and gender issues Physical Requirements SA COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.

Keywords: Bay Cove Human Services, Framingham , Bay Cove Human Services - Training Specialist - Information Services, Other , Framingham, Massachusetts

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