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Assistant Head Teller

Company: Avidia Bank
Location: Framingham
Posted on: May 13, 2022

Job Description:

Avidia BankEqual Employment Opportunity/M/F/disability/protected veteran statusDescription:
Position Overview:Performs a wide variety of transactions to service customers in conformance with established Bank policies and procedures. Contributes to the fulfillment of branch and company goals and objectives.Primary Responsibilities:Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers:

  • Maintains updated knowledge of the bank's products and services. Identifies cross sell opportunities and makes referrals and sales in line with established targets.
  • Provides efficient, effective and courteous customer service. Performs a variety of transactions to service the business and retail customer base, including processing deposits, withdrawals, and payments; cashing checks; processing credit card cash advances and issuing/processing negotiable items.
  • Processes teller transaction overrides.
  • Performs the daily balancing of the branch and ATMs and oversees the teller balancing procedures in the absence of the Head Teller.
  • Ensures the accuracy of activities to achieve operational excellence and proficiency. Balances cash at the end of the day and participates in the branch settlement.
  • Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations.
  • Performs all duties in accordance with prescribed regulatory compliance guidelines and bank policies and procedures.Other Responsibilities:Perform related and unrelated duties as may be required..

    • High School diploma or equivalent.
    • At least two years of previous Teller experience.
    • Must be comfortable demonstrating basic math skills and have excellent customer service delivery, communication, problem solving and organizational skills
    • Demonstrated knowledge of the bank's products and services.
    • The ability to identify sales/referral opportunities and to create an environment that encourages/teaches others to do so as well.
    • Experience utilizing banking core processing systems for account opening and maintenance.
    • Proficiency with Microsoft Office.Avidia Bank is an Equal Opportunity Employer/Veterans/DisabledMember FDIC/DIFPM21PI176391645

Keywords: Avidia Bank, Framingham , Assistant Head Teller, Other , Framingham, Massachusetts

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