Department Secretary. 40hrs/Days. Wellness Center.
Company: Tenet Healthcare Corporation
Posted on: June 7, 2021
Under general supervision of a Rehabilitation Manager and
according to established Hospital policies and procedures the rehab
customer service representative performs a variety of duties
including, but not limited to, compiling, preparing, and
maintaining records, schedule management and charge entry.
Possesses excellent customer service skills. Assists rehab staff in
maintaining efficient and effective operations of the department.
Promotes a courteous, efficient, and professional image to all
customers. The Rehab customer service representative is the initial
point of contact at the Rehab site and sets the tone for the
patient experience in the department.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Communicates effectively and professionally with patients,
families, visitors, coworkers, physicians, insurance companies, and
other employees in a manner which protects patient confidentiality
and demonstrates respect.
Accuracy with registration, insurance authorization, billing and
co pay collection. Familiar with department insurance authorization
standards and procedure and assures authorization compliance.
Verifies co pay for each patient and collects as appropriate.
Maintain schedule at specific location. Schedules appointments
and manages schedule to meet department census and clinical staff
Chart and record maintenance. Initiates, maintains, and updates
patient charts, inserting appropriate forms, ancillary department
reports, consults, etc. Prepares charts for medical records when
patient is discharged.
- Other duties as assigned
KNOWLEDGE, EXPERIENCE AND OTHER JOB REQUIREMENTS:
Proactive, self-motivated with excellent interpersonal
Ability to work independently, or as part of a team, while
meeting established attendance expectations, and maintaining focus
and productivity standards
Must possess strong organizational skills, attention to detail,
and problem solving skills with the ability to multitask as well as
prioritize daily assignments to ensure a smooth workflow.
Establishes and maintains efficient and effective office
Prior experience in a healthcare setting and knowledge of
medical terminology preferred.
- Must possess computer skills to input and retrieve clinical
information, as well as patient registration and appointment
information and charge entry.
Busy office environment often involving task prioritization.
- Must consistently be available to work scheduled hours. This
includes occasional assignment to another rehab site based
on departmental demands.
- Resolves customer concerns, with supervision as needed. May
experience extreme patient volumes and challenging customers.
Required: High School Graduate or equivalent
Required: 1 Year in a physician's office or hospital
Keywords: Tenet Healthcare Corporation, Framingham , Department Secretary. 40hrs/Days. Wellness Center., Other , Framingham, Massachusetts
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