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Consumer Insights Specialist

Company: The TJX Companies, Inc.
Location: Framingham
Posted on: June 6, 2021

Job Description:

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises - our environment is ever-changing, and that's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Posting Notes: Framingham || MA

Consumer Insights Specialist

Job Summary

The Consumer Insights Specialist will lead quantitative and qualitative research and analysis to support TJX brand's growth. The Specialist will be responsible for supporting research and analysis on on-going tracking programs (Brand, Customer Experience) and custom consumer research across TJX brands (T.J.Maxx, Marshalls, HomeGoods, Homesense, and Sierra) to guide brand strategy. A successful candidate should demonstrate strong analytics, business acumen, and communication skills. He/she will work cross-functionally with a wide variety of data sources and stakeholders including Brand, Media, Digital Experience, Merchandising.

Major Areas of Responsibility

  • Lead quantitative and qualitative research among TJX consumers to understand shifts in mindset, needs, and behaviors
  • Support continuous tracking programs, including brand tracking and customer experience
  • Integrate information from multiple research studies and sources to answer key business questions
  • Translate data into meaningful findings and communicate insights to internal team and business partners
  • Establish partnerships across various business functions within TJX, and agencies and vendors


  • Bachelor's degree; Minimum 2 years' experience in market research
  • Background in generating insights and action from quantitative research
  • Passion for understanding consumers' mindset and behaviors, advocating for the customer, and growing in the insight function
  • Ability to learn and quickly apply new tools and techniques
  • Adept at presenting complex concepts in an easy to understand and actionable way
  • Attention to details and able to grasp the big picture
  • High degree of proficiency with Microsoft Office products

Keywords: The TJX Companies, Inc., Framingham , Consumer Insights Specialist, Other , Framingham, Massachusetts

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