Executive Director - Senior Living - Boston Metro Area
Company: Balfour Senior Care, LLC
Posted on: May 31, 2021
Service. Innovation. Respect. Our communities are well-regarded for
their comfortable elegance and for the individualized quality of
life. But its our dedication to service, innovation and respect
that truly define The Balfour Way.At Balfour Senior Living, life is
all about having extraordinary choices. We will provide you with
opportunities to develop your skills in a way that will help you
realize your potential as a Balfour associate and as an
At Balfour Senior Living, our luxury communities designed by
award-winning architects and interior designs have created a new
generation of retirement living offering a full continuum of
services from independent living through assisted living and memory
care in a rental setting.Our residents are passionate about making
the most of every day, andthey proudly share their lives with
family and friends.Our associatesvalueintegrity and respect and we
all work together to create a gracious home providing superior
This position is available in the Boston, Massachusetts metro
The Executive Director will take vision to execution, creatively
designing service-oriented solutions adapted to the unique needs of
our residents and associates. Our ideal candidate pushes the
envelope while leveraging humility of experience. In this rewarding
role, the Executive Director will be responsible for the overall
management and leadership of the communityand ensure that the
services offered meet or exceed Balfours high standards for quality
resident care. You will develop and promote our communities, our
programs and our outstanding customer service to achieve annual and
long-term strategic objectives of the company.
Essential Job Functions:
and manage the day-to-day functions of the community, including but
not limited to, the development and implementation of department
policies and procedures, promoting teamwork among departments,
working closely with resident advisors to ensure full occupancy in
Appoint, delegate and consult with department
managers to facilitate change and improve service for our
Ensure that the needs of all residents are met
taking into account their physical, emotional, dining and social
Ensure licensure compliance for the community,
where required, and all of its team members.
Ensure appropriate actions are taken swiftly in
response to expectations and feedback from residents and
Monitor effective implementation of quality
improvement plans within all departments.
Responsible for overseeing all operations,
finances and reporting including approval of all expenditures
against budgets for the community.
Work closely with the leasing team to assist in
development and implementation of marketing initiatives and sales
objectives to ensure full occupancy. Coach sales team to respond
quickly as market conditions change.
Develop and foster relationships with residents
Foster a strong, cohesive team environment that
builds morale among staff and creates high staff
Personify and enforce the Balfour values and
customer service principles at all times.
Foster teamwork with key business partners and
among all staff.
Quickly and assertively manages group and/or
interpersonal conflict situations to the point of
Work closely with managers to ensure all
associates are complying with state mandated
Oversee physical property maintenance, ensuring
the community is a safe, secure, and well-maintained environment
for all residents, guests, visitors and
Maintain compliance with OSHA requirements,
established safety policies, practices and plans.
Responsible for employee development in
conjunction with the Human Resources Department.
Cultivate relationships with local schools and
universities for recruiting and community awareness together with
other senior managers or the Company.
communicate and embody the image and brand of Balfour.
Prior and successful expertise with Profit and
Loss management required.
Superior verbal and written communication
Strong management or leadership background in
senior living, hospitality, or other customer service related
field. Senior living experience preferred, especially with a
demanding, discerning and affluent customer base.
Experience managing complex projects with cross
functional or matrixed teams.
Able to thrive in a fast paced 24/7
Demonstrated capability to apply strategic
thinking and process improvement.
Proven project implementation
Minimum 3 years experience in managing
individuals or teams.
Interest in pursuing personal growth and
Bachelors degree or equivalent experience and/or
State/Federal/Local required certification or license to manage a
Skilled Nursing community a plus.
strategic and financial prowess.
Be an excellent communicator, leader and
Be capable of managing a complex, long-cycle
Must be able to make independent decisions when
circumstances warrant such action, and to remain clam during
stressful or emergency situations.
Ability to solve problems and think
Possess high emotional intelligence and
demonstrate the ability to be empathetic in various situations
dealing with staff and customers.
Have the ability to actively build and cultivate
relationships with affluent prospective residents and their
families and also with healthcare referral
Ability to effectively organize and prioritize
Utilize all resources in the execution of job
Be willing to work beyond normal working hours
and on weekends, when necessary.
Communicate openly, honestly and respectfully
Demonstrate a strong customer
Flexibility to adapt to ongoing change and work
in a fast-paced, customer driven environment. Interpersonal skills
to drive collaboration, commitment and productivity when working
with cross-functional teams, customers and end users. Self-starter
highly motivated with high energy level.
example with diplomacy, empathy, consistency, humility and
confidence; and possess superior customer service skills and
The Centers for Disease Control and Prevention
(CDC) advises that COVID-19 can cause serious, life-threatening
complications, and there is no way to know how COVID-19 will affect
an individual. Further, an individual who becomes infected with
COVID-19 could spread the virus to friends, family, co-workers,
residents and others around them. Therefore, in a effort to protect
our associates and our residents, all Balfour Senior Living
employees are required to obtain a COVID-19 vaccination prior to
commencement of employment with our organization. Qualified
exemption requests may be submitted to the human resources
department for consideration. We are also able to assist eligible
candidates in locating a vaccination site.
Senior Living is an Equal Opportunity Employer (EOE) complying with
state and local laws governing nondiscrimination in employment and
providing equal employment opportunities without regard to age,
race, color, religion, sex, gender identity or expression, sexual
orientation, national origin, ethnicity, age, disability, genetic
information, or racial status. This policy applies to all terms and
conditions of employment including but not limited to recruiting,
hiring, placement, promotion, discharge, termination, layoff,
recall, transfers, compensation, benefits, and
Keywords:Balfour Senior Care, LLC, Framingham , Executive Director - Senior Living - Boston Metro Area, Other , Framingham, Massachusetts
Warehousing Worker (Immediate Openings) - Earn up to $19.50/hr Description: New hires who show proof of their Covid-19 vaccination earn a 100 bonus their first day. Shifts: Overnight, Early Morning Location: Worcester, MA Hourly pay rate: Up to 19.50 Immediate openings (more...) Company: Amazon Location: Woonsocket Posted on: 06/15/2021
Sr. Director of Operations, EFD Division Description: p Collaboration drives Nordson apos s success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal (more...) Company: Nordson Corporation Location: East Providence Posted on: 06/15/2021
Warehouse Team Member Description: New hires who show proof of their Covid-19 vaccination earn a 100 bonus their first day. Hourly pay rate: Up to 20.50 Location: Bellingham, MA Shifts: Overnight, Early Morning, Day, Evening, Weekend (more...) Company: Amazon Location: Woonsocket Posted on: 06/15/2021
Salesforce X-Author Developer (13201) Description: The Baer Group is looking for Salesforce X-Author Developer for 8 month REMOTE project. Title: Salesforce X-Author Developer Location: Remote Duration: 8 Months Rate: All-Inclusive Description: Client (more...) Company: The Baer Group Location: Woonsocket Posted on: 06/15/2021
Teach English In China. Positions filling quickly. Full Support Description: p strong 2021: the YEAR that MATTERS - the JOB that MATTERS /strong /p p strong Teach Abroad HIRING NOW /strong /p p strong em New Year, New Start, New Job. /em /strong /p p Seeking (more...) Company: EF English First Location: East Providence Posted on: 06/15/2021
Explore far away places, teach English in China. Description: p strong 2021: the YEAR that MATTERS - the JOB that MATTERS /strong /p p strong Teach Abroad HIRING NOW /strong /p p strong em New Year, New Start, New Job. /em /strong /p p Seeking (more...) Company: EF English First Location: East Providence Posted on: 06/15/2021
Teach English In China. Free Flights. Full Support Description: p strong 2021: the YEAR that MATTERS - the JOB that MATTERS /strong /p p strong Teach Abroad HIRING NOW /strong /p p strong em New Year, New Start, New Job. /em /strong /p p Seeking (more...) Company: EF English First Location: East Providence Posted on: 06/15/2021
Senior Retail Sales Associate Description: Our Senior Associates full-time support the leadership team through operational execution and delivery of a rewarding customer experience. Why You ll Love It:Closed by 8pm nightly Closed on Thanksgiving (more...) Company: Harbor Freight Tools Location: Concord Posted on: 06/15/2021
Georgia Pacific Experienced Class-A Driver / $10K Sign On Bonus Description: Georgia Pacific Direct Job Placement Class-A Driver with 10,000 Sign On Bonus for Experienced Drivers Now Hiring CDL Class A Drivers for a Dedicated Account - with delivery locations along the I-95 (more...) Company: C.R. England Location: Concord Posted on: 06/15/2021