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Retention Sales Representative

Company: Philips Electronics North America Corporation
Location: Framingham
Posted on: May 31, 2021

Job Description:

Job Title

Retention Sales Representative

Job Description

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to:

Promote Philips Lifeline service by re-connecting and confirming the sale with the Consumer. You can be a leader on the team and focus confirming sales of the Philips Lifeline product/service that can save lives.

Shift: Monday-Friday 10am – 6:30pm EST

You are responsible for (but not limited to):

  • Answering incoming calls from customers requesting to cancel or upgrade Philips Lifeline service
  • Make outbound calls to potential customers wishing to cancel or upgrade service
  • Collect past due balances
  • Provide support to sales queues, as requested
  • Offer targeted solutions based on customer need to increase length of stay and reduce customer churn.
  • Provide support and re-sell solutions to customers who have not installed service to assist with our order to install rate.
  • Facilitate the resolution of customer issues by following the escalation process.
  • Meet or exceed order volume targets and individual assigned objectives.
  • Interface with service to ensure high customer satisfaction including appropriate involvement with subscriber turnover.
  • Assist with accounts receivable matters when required.
  • Complete any special tasks or duties as assigned by your Manager.

You are part of:

Philips Lifeline Direct Sales team based in the Framingham, MA office. Philips Lifeline is the leader in the 24-hour Personal Response Service (PERS) in North America. 

To succeed in this role, you should have the following skills and experience:

  • High School Diploma/GED
  • Minimum of 2 years of experience in business-to-consumer sales
  • Minimum 3 years of successful outbound tele sales in a call center required.
  • Lead generation experience preferred

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips.  Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran


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Keywords: Philips Electronics North America Corporation, Framingham , Retention Sales Representative, Other , Framingham, Massachusetts

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