Creative Operations Director
Company: Staples
Location: Framingham
Posted on: May 31, 2021
|
|
|
Job Description:
Description This team: Building the future of our brand Staples US Retail is assembling an internal creative team of
strategic thinkers, collaborators and storytellers to help us
continue to share our evolution to Staples Connect and define
Staples stores as the working and learning destination for local
communities. This nimble, collaboration-oriented team of designers,
writers, creators, producers and project managers will work
shoulder-to-shoulder with marketers, merchants, strategists,
product owners and external creative teams to develop compelling
content and build engaging store, digital and marketing experiences
for our customers. We're looking for resilient change agents who
embrace a growth mindset - individuals motivated to learn and
expand their capacity, passionate about the customer and who are
comfortable challenging norms. This role: Analytical project management leadership Reporting to the Head of Creative,the Creative Operations
Director is responsible for managing the efficient department
workflow, capacity planning, end-to-end processes, project
management and business operations of the internal creative team
for Staples USR. The Creative Operations Director provides coaching
and development to a team of operations professionals including
project management resources. This role is ultimately responsible
for creative systems and technology solutions including the project
management tools, digital asset management of creative assets
created in-house and externally, and others that may be required to
successfully run the operations of an in-house creative team. Also
included is the vendor relationships and management for those
technical resources. The Creative Operations Manager takes the lead in financial
management, setting requirements for estimating and reporting
standards to keep clients up to date and accounts on track. In
addition, this role takes the lead in establishing relationships
with creative talent partners in order to manage freelance staffing
needs. This position is responsible for leading the analysis and
reporting on team data to proactively find areas of opportunity and
improvement for efficient workflow, automation, efficiency,
productivity, cost savings and first-in-class creative
execution. As a working manager, the Creative Operations Director will also
support the organization through project management functions -
leading project management for high-visibility campaigns and
initiatives. Key Responsibilities Leadership Set up, lead, and continuously improve the operations of the
creative team including but not limited to: processes, standard
operating procedures, onboarding procedures for staff and clients,
technology systems and vendor management, financial management, and
reporting strategies Encourage individuals to deepen existing or develop new skills
to improve performance Establish a service-oriented mentality across the project
management team Provide team proper recognition for team member
contributions Support department leadership as part of a collaborative
creative leadership team Develop and manage learning and development roadmap/calendar for
operations team Actively manage client relationship and workload alignments
across the staff Educate clients and staff on cost savings opportunities Project Management Build, manage, analyze and propose operational changes based on
analysis of department data to increase effectiveness and
efficiencies Advise on brief design, structure and process Manage and advocate for technology needed to support department
services Identify, recommend and implement automation strategies to
replace manual and repetitive tasks Analyze and forecast demand and capacity to support staffing
needs such as temp hiring, temp layoffs, attrition, hiring plans
and general workload planning Prepare reporting and metrics dashboards related to time
tracking, quantity and status of projects, team capacity and
effectiveness, tiering, cycle times, expense budgets and other
relevant data Balance weekly workload across creative resources Manage department temp staffing budget and work with functional
leaders to analyze need and assign talent Contribute to the annual client budgeting process, which
includes working with finance, department leaders and client
groups Serve as an analytic generalist to support data queries from
internal team members and clients regarding creative operations Serve as owner for internal time tracking and project
management, including analyzing, designing and managing enhancement
requests Leverage technology to gain efficiencies and improve
communications within the team and with clients Staff Development Work to improve the team's performance by pursuing opportunities
for continuous learning/feedback Constructively help and coach team in their professional
development through informal and formal feedback sessions (i.e.,
performance reviews) as appropriate Demonstrate a real sense of caring for the team's professional
and personal well being Plan regularly scheduled one-on-one time for personal coaching
and mentoring for relationship managers Implement and refine a project management "toolkit"
(methodologies, templates and tools) Help new Project Managers to understand overall project
management processes and department partnerships Exhibit a "can-do" approach and inspire and motivate associates
to excel Foster a team spirit that is reflective of their collective
personalities Nurture a culture that is fun to work in and help build an open
creative community Proactively address staff performance issues Qualifications Skills & Knowledge Requirements Entrepreneurial spirit and the desire and expertise to
aggressively build a best-in-class in-house creative team Substantial knowledge and understanding of the creative
process-print, digital, video and production capabilities Meticulous attention to detail with demonstrated ability for
accuracy and thoroughness Superior time management, project management, organizational and
leadership skills Ability to influence, manage and drive action in on-time and
accurate execution of deliverables Works well in collaborative creative environments as well as
independently Proactive, decisive and adept at crisis management Operates effectively in a fast-paced, deadline-driven
environment Demonstrated ability to lead cross-functional teams/efforts and
effectively develop team members Strong leadership, analytical, verbal, written communication,
presentation and interpersonal skills Ability to own complex project and process management
initiatives Ability to analyze quantitative and/or qualitative data Ability to work well with a variety of constituencies and
comfortable managing senior management to outcomes Superior customer service ethic Education & Experience Requirements Bachelor's degree required, Masters or MBA preferred Minimum of 10 years experience in creative services roles Project Management certifications preferred Experience working within an in-house creative services group or
external agency in a management and/or operations role Experience with automated workflow tools required and DAM
systems preferred Proficient in Microsoft Office Suite (Adobe Acrobat
preferred) #LI-RH1 Click to learn more about the employee benefits, programs and
perks offered at Staples. Staples is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, age, sex, sexual orientation, gender
identity, national origin, protected veteran status, disability, or
any other basis protected by federal, state, or local law.
Keywords: Staples, Framingham , Creative Operations Director, Other , Framingham, Massachusetts
|
Click
here to apply!
|
