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Remote Pharma Application Support

Company: Job Juncture
Location: Framingham
Posted on: May 4, 2021

Job Description:

My client is expanding and seeks a SQL Application Support person to support their biotech and pharma clients.  The ideal candidate will take on the following tasks:

  • Test and apply new installations and upgrades
  • Resolve issues, perform data fixes, make configuration changes to the installation, and keep detailed records.
  • Maintain an active and excellent working relationship with customers.
  • Understand customer needs, identify issue causes and develop resolution strategies.
  • Provide, organize and maintain communication to the Software Development group based on customer feedback and customer reported issues..
  • Participate in regular support telephone conferences and periodic maintenance upgrades.
  • Undertake occasional travel to customer sites for the provision of support or training.

    The ideal candidate will possess the following qualities:

    • BS degree and a technical background in software, research informatics, etc.
    • 2+ years of experience in supporting customer data management and software solutions.
    • Exceptional customer relationship skills.
    • Proficiency in SQL is a must have
    • Familiarity with Oracle preferred.
    • 30% travel

Keywords: Job Juncture, Framingham , Remote Pharma Application Support, Other , Framingham, Massachusetts

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