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Complaint Specialist

Company: CL Netherlands I&D
Location: Framingham
Posted on: May 3, 2021

Job Description:

Job TitleComplaint SpecialistJob DescriptionIf you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.In this role, you have the opportunity toEvaluate and resolve complaints, initiate CAPAs, analyze complaint data, other additional data as needed. Provide feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations.You are responsible forEvaluates, investigates, and resolves complaints.Completes initial assessment of reportability and escalates to manager to determine action, when necessary.Analyzes complaint data, gathers additional data as needed, and partners cross functionally to share feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations, and resolves complaints.Leads team of reviewers responsible to review and apply appropriate coding to Service Records as an input to the complaints process.Leads team of investigators responsible to screen, evaluate, and monitor complaints (products & non-product) resolution.Reviews complaint criticality and initiates necessary containment actions, escalating to the manager to determine action.Analyzes complaint data, gathers additional data as needed, and partners cross functionally to provide feedback to the BIU supporting complaint evaluation and/or to the Market Management Review on potential process and quality improvements.Developing professional expertise, applies company policies and procedures to resolve a variety of issues.Frequently interacts with subordinate supervisors and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.You are a part of The successful candidate will be a highly valued member of the Aging and Caregiving business within Philips HealthTech organization located in Framingham, MA and supporting design team in Vancouver, Canada.To succeed in this role, you should have the following skills and experienceUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.Bachelor's degree or higher in scientific, health care, nursing or related field, or relevant years' work experience.1+ year of post-market complaints experience in a medically regulated industry.Proficiency using office tools such as Microsoft Access and Excel, ClearQuest, and various other computer software applications.Must be able to work under pressure to meet regulatory reporting time frames and company requirements.Strong sense of responsibility and self-motivation with demonstrated ability to function independently and in a group environment.Requires the proven ability to consistently meet and/or exceed goals. Must be capable of making commitments, setting priorities, and delivering results on time and on budget. Effective team building skills.Able to exercise sound judgment within Philips using standard operating procedures and policies to determine appropriate action to achieve objectives.Why should you join Philips?Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran#LI-PH1 ContactIf you forgot your password, you can click theForgot Passwordbutton on the Sign In screen to reset it.

Keywords: CL Netherlands I&D, Framingham , Complaint Specialist, Other , Framingham, Massachusetts

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