Scheduler

Company: HealthDrive
Location: Framingham
Posted on: May 3, 2021

Job Description:

HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, and behavioral health services to residents in long-term care, skilled nursing and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence. Conveniently located off Route 9, close to routes 90 and 495 in a spacious modern office! Cafe and workout center available in the building! PPO Medical, Dental, and Vision plans available as well as a generous PTO policy.The Scheduler is responsible for the timely scheduling of patient appointments. This individual must have excellent interpersonal skills and a strong ability to communicate both verbally and in writing. The Scheduler must be a creative problem solver and develop ethical, professional solutions for finding information, developing effective communication strategies and relationships. Must be highly organized, have the ability to work in a fast-paced environment, be comfortable and effective working with both custom and "off the shelf" computer applications. This individual should be self-motivated and have the ability to work effectively with minimal supervision. Previous medical or dental office experience is ideal.- Proactively schedule patient visits for clinical care, fittings and/or dispensing of durable medical equipment (DME) such as dentures and eyeglasses- Set patient visits within timeframes as established by HealthDrive management- Maintain HealthDrive Provider profiles to include:o Dates available for work, requested PTOo Flexibilityo Demographic informationo Geographic availability- Identify gaps between Provider availability and patient needs, work with Manager for staffing solutions- Maximize provider days by practice- Review patient enrollment for assigned facilities, evaluate opportunities for growth, work with facilities and external sales team(s) to facilitate- Monitor pipeline for durable medical equipment in assigned facilities, work with priority care deparmtent to minimize time to dispense- Work with facilities to ensure HealthDrive Provider has appropriate work space for exams- Maintain facility profiles to include, but not limited to:o Preferred dates for schedulingo Updated contact informationo Preferred communication style of facility (fax, email, phone)o Facility trends- Communicate scheduling information, answer questions, provide internal support for HealthDrive Providers as appropriate- Coordinate and provide facility data to Sales team for all contract cancellations upon notification of cancellation- Facilitate same day care, coordinating with appropriate departments, individuals and Providers as appropriate- Update Managers/Supervisors with feedback from customers to improve services or provide recognition of staff members- Other duties and tasks may be assigned as appropriate or necessaryTo qualify for this role the individual must have a minimum of an Associate's Degree and/or equivalent work experienceMust be able to sit for long periods of time, lift up to 10 lbs occasionally in an office setting and be comfortable using standard office equipment such as computers, copiers, phones, fax machines, etc.

Keywords: HealthDrive, Framingham , Scheduler, Other , Framingham, Massachusetts