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Quality Process Lead

Company: KAR Auction Services Inc.
Location: Framingham
Posted on: September 12, 2020

Job Description:

Reporting to the Body Shop Manager or designated manager, the Quality Process Lead assures the quality of the detail process “First Time Right” is applied by detailers. The QPL also creates individual assignments for detailers, communicates production goals, and leads the designated lane. Is also the first point of contact per the designated lane.

Responsibilities and Duties include but are not limited to the following:

1. Provide excellent Leadership:

Is responsible for a designated lane in the detail department.

Identify the strengths of detailers to effectively create their assignments within the detail process.

Inspect the quality of work done by each detailer to meet the production goals.

Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.

Ensure proper techniques and procedures are being implemented by detailers.

Maintain a clean and safe work environment. Report all incidents to management immediately.

Photograph and stage vehicles to ensure focused and clear pictures per detail standards.

Document the stock number, vin number, model, make, of each vehicle as well as the customer. Then log information into the V-Trace program.

Track the detailers in the assigned lane and document their start time and end time, as well as lost time on each unit.

Responsible for the photo booth and its components.

Return customer’s vehicles in clean condition.

3. Other:

Properly complete all work documentation and entering it in computer program.

Advise the designated Manager of all equipment breakdowns and required maintenance immediately.

Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.

Practice and promote company Core Values.

QPL Responsibilities and Skills:

Clerical- Ability to use a computer and calculator. Timekeeping and documenting times for detailers. Inventory of the vehicles is logged on V-trace.

Analytical- Ability to perform basic math.

Fuel- Ensure vehicles have fuel, if needed then fuel vehicles.

Photography- Ability to use a camera, and take pictures to company standards.

Communication- Interpersonal skills to communicate with employees and members of management. Bilingual-preferred.

Drive- Ensure employee are following company policy and procedures when moving vehicles.

Mechanical- Ability to jump start vehicles that won’t start. If they can’t, then be ready to push the vehicles.

Tools- Ability to use cleaning tools such as: vacuums, pressure washer, drill, and cleaning chemicals.

QPL Qualifications:

High School Diploma or GED preferred.

1 to 2 years of auto detailing experience preferred.

Must be qualified to operate a motor vehicle and possess a valid driver’s license.

Effective employee relations, communication and interpersonal skills required.

Ability to understand and adhere to Company policies in all areas.

Benefits : Be healthy, be prepared, save for tomorrow. Take a closer look at our benefits here . Posted 2 Days Ago

Full time


About Us If you would like to learn more about our company, please visit our Company Website .

KAR is an equal opportunity employer. KAR is a drug-free workplace.

For California Residents Only: Click here to learn more about the personal information we collect in the application process.

Keywords: KAR Auction Services Inc., Framingham , Quality Process Lead, Other , Framingham, Massachusetts

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