Globoforce, Inc. Director People Analytics in Framingham ,
Massachusetts The Director, People Analytics is a customer-facing
role within the Workhuman IQ team. This position is responsible for
contributing to the development of data-driven thought leadership
for Workhuman with supporting analytics and research, delivered in
a compelling way for multiple client audiences. This person also
consults directly with clients to uncover and understand the
correlations between recognition and performance data and results
with other business goals including retention, engagement, safety,
quality, productivity and more.
The Director, People Analytics typical responsibilities include
leading an analytics team to create proactive original research and
analysis on the latest human resource topics, as well as leading
people analytics consulting engagements with senior HR leaders from
F1000 companies. This leader is also responsible for uncovering
insightful trends and packaging those elements into compelling
resources for clients such as business cases, workshops, training
and educational content, and other communications mechanisms. This
person will be an important leader in helping to shape Workhuman’s
analytics efforts with clients and the HR industry at large.
This role also works closely in partnership with Workhuman’s
Customer Success, Sales, HR, Marketing and Product teams, providing
consultation to drive thought leadership in support of our mission
to move our industry forward by striving to become leaders in
thought, technology, innovation, and global ability.
This position reports to the Global Head of Analytics &
Executive Director, Workhuman IQ.
Create new ways of presenting customer success and benchmarks in
terms of recognition received/given.
Continually develop new models and methods for evaluating
existing data or correlating new data to existing materials. Be the
“go-to” source internally for positioning, advanced data analysis,
and messaging/new thinking driven from that analysis by everyone
from our top Executive to Product, to Customer Success Managers, to
Sales, and Marketing.
Lead the company’s research efforts, both original and with
partners, to ensure research and data requirements are fully
understood, actioned, and shared in a compelling way. Become
intimately familiar with all customer and product data sources
across the company to facilitate best of use of the knowledge
available to us and counsel on ways to improve these data sources
Proactively plan for development of new methodologies for how
the HR industry measures success, through appropriate research
Bring credibility to Workhuman through Organizational
Development background, models, and rigorous application of data
Conduct/participate in proactive research through the creation
of survey instruments, analysis of results and correlation with
other industry findings and client benchmarking to draw relevant
Conduct reactive research by monitor relevant industry analysts,
bloggers, reporters and other third-party outlets for industry
news, trends, research and affiliated information.
Engage with customers in a consultative capacity to uncover and
understand the impact of recognition on achievement of key business
goals including, but not limited to, engagement, retention,
performance, productivity, quality and safety.
Benchmark customer experiences against best practices to drive
understanding of success drivers through recognition.
Incorporate research findings into thought leadership direction
and positioning for clients on ROI Project and on how to understand
impact of recognition on overall business goals.
Stay current with and contribute to employee recognition and
related human resources trends and research, including Workhuman
blogs, white papers, and webinars.
Collaborate with team members and others within Workhuman to
ensure latest and most relevant industry findings and customer
results are presented in an adult educational, and appealing
Other related duties and projects as assigned.
Travel up to 20% required
Required skills and experience:
10+ years of experience in research, people analytics, with
customer- and market-focused writing
Proactive and creative approach to problem solving, developing
innovative solutions or new approaches in a very fast-moving
Ability to connect with external stakeholders and customers by
influencing mindsets and inspiring through data
Knowledge of and experience in the HR industry highly
Proven ability to create original analytical insights from
business requirements through high impact findings.
Prior experience consulting experience with HR leaders
Ability to read and absorb a great deal of information,
translating and condensing it into meaningful and useful content
for various audiences
Excellent people management skills (at least 4 years of people
management experience); directly manage, inspire, and coach a team
of data analysts.
Experience working with and managing large datasets, from both
quality and linkage perspectives
Intermediate knowledge of basic statistical analyses (including
linear and logistic regression, cross-tabulations, and ANOVAs)
Previous experience with statistical software (SPSS, SAS, R) or
database languages (SQL)
Strong interest and understanding of people (HR) data and
systems a plus
Familiarity with advanced statistical techniques (clustering,
decision trees, etc.) are a plus
Demonstrated ability to work in a dynamic team environment
Demonstrated ability to effectively manage multiple projects and
Advanced degree in Industrial/Organizational Psychology, Human
Resources or related field required
Pioneer of the Workhuman movement, Workhuman makes work more
human for millions of people and organizations worldwide. Today,
Workhuman is the leading provider of human applications, including
its award-winning Social Recognition solution. Through its
WorkHuman Cloud suite of products, companies can strengthen
employee performance and relationships between people and teams on
a more positive, socially connected level – in tune with how work
gets done today. Founded in 1999, the company is headquartered in
Framingham, Mass., and Dublin, Ireland.
External Company URL: www.globoforce.com
USA Cares exists to help bear the burdens of service by
providing post-9/11 military families with financial and advocacy
support in their time of need.
USA Cares is a national 501(c)(3) non-profit, charitable
organization based in Kentucky and registered with the IRS.