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Director People Analytics

Company: Globoforce, Inc.
Location: Framingham
Posted on: September 12, 2020

Job Description:

Globoforce, Inc. Director People Analytics in Framingham , Massachusetts The Director, People Analytics is a customer-facing role within the Workhuman IQ team. This position is responsible for contributing to the development of data-driven thought leadership for Workhuman with supporting analytics and research, delivered in a compelling way for multiple client audiences. This person also consults directly with clients to uncover and understand the correlations between recognition and performance data and results with other business goals including retention, engagement, safety, quality, productivity and more.

The Director, People Analytics typical responsibilities include leading an analytics team to create proactive original research and analysis on the latest human resource topics, as well as leading people analytics consulting engagements with senior HR leaders from F1000 companies. This leader is also responsible for uncovering insightful trends and packaging those elements into compelling resources for clients such as business cases, workshops, training and educational content, and other communications mechanisms. This person will be an important leader in helping to shape Workhuman’s analytics efforts with clients and the HR industry at large.

This role also works closely in partnership with Workhuman’s Customer Success, Sales, HR, Marketing and Product teams, providing consultation to drive thought leadership in support of our mission to move our industry forward by striving to become leaders in thought, technology, innovation, and global ability.

This position reports to the Global Head of Analytics & Executive Director, Workhuman IQ.

Create new ways of presenting customer success and benchmarks in terms of recognition received/given.

Continually develop new models and methods for evaluating existing data or correlating new data to existing materials. Be the “go-to” source internally for positioning, advanced data analysis, and messaging/new thinking driven from that analysis by everyone from our top Executive to Product, to Customer Success Managers, to Sales, and Marketing.

Lead the company’s research efforts, both original and with partners, to ensure research and data requirements are fully understood, actioned, and shared in a compelling way. Become intimately familiar with all customer and product data sources across the company to facilitate best of use of the knowledge available to us and counsel on ways to improve these data sources over time.

Proactively plan for development of new methodologies for how the HR industry measures success, through appropriate research partnerships.

Bring credibility to Workhuman through Organizational Development background, models, and rigorous application of data science principles.

Conduct/participate in proactive research through the creation of survey instruments, analysis of results and correlation with other industry findings and client benchmarking to draw relevant insights.

Conduct reactive research by monitor relevant industry analysts, bloggers, reporters and other third-party outlets for industry news, trends, research and affiliated information.

Engage with customers in a consultative capacity to uncover and understand the impact of recognition on achievement of key business goals including, but not limited to, engagement, retention, performance, productivity, quality and safety.

Benchmark customer experiences against best practices to drive understanding of success drivers through recognition.

Incorporate research findings into thought leadership direction and positioning for clients on ROI Project and on how to understand impact of recognition on overall business goals.

Stay current with and contribute to employee recognition and related human resources trends and research, including Workhuman blogs, white papers, and webinars.

Collaborate with team members and others within Workhuman to ensure latest and most relevant industry findings and customer results are presented in an adult educational, and appealing way.

Other related duties and projects as assigned.

Travel up to 20% required

Required skills and experience:

10+ years of experience in research, people analytics, with customer- and market-focused writing

Proactive and creative approach to problem solving, developing innovative solutions or new approaches in a very fast-moving environment

Ability to connect with external stakeholders and customers by influencing mindsets and inspiring through data

Knowledge of and experience in the HR industry highly desired

Proven ability to create original analytical insights from business requirements through high impact findings.

Prior experience consulting experience with HR leaders

Ability to read and absorb a great deal of information, translating and condensing it into meaningful and useful content for various audiences

Excellent people management skills (at least 4 years of people management experience); directly manage, inspire, and coach a team of data analysts.

Experience working with and managing large datasets, from both quality and linkage perspectives

Intermediate knowledge of basic statistical analyses (including linear and logistic regression, cross-tabulations, and ANOVAs)

Previous experience with statistical software (SPSS, SAS, R) or database languages (SQL)

Strong interest and understanding of people (HR) data and systems a plus

Familiarity with advanced statistical techniques (clustering, decision trees, etc.) are a plus

Demonstrated ability to work in a dynamic team environment

Demonstrated ability to effectively manage multiple projects and deadlines

Advanced degree in Industrial/Organizational Psychology, Human Resources or related field required

Pioneer of the Workhuman movement, Workhuman makes work more human for millions of people and organizations worldwide. Today, Workhuman is the leading provider of human applications, including its award-winning Social Recognition solution. Through its WorkHuman Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level – in tune with how work gets done today. Founded in 1999, the company is headquartered in Framingham, Mass., and Dublin, Ireland.

External Company URL: www.globoforce.com

USA Cares exists to help bear the burdens of service by providing post-9/11 military families with financial and advocacy support in their time of need.

USA Cares is a national 501(c)(3) non-profit, charitable organization based in Kentucky and registered with the IRS.

Keywords: Globoforce, Inc., Framingham , Director People Analytics, Other , Framingham, Massachusetts

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