FraminghamRecruiter Since 2001
the smart solution for Framingham jobs

Sr. Representative, Fraud, Framingham, MA

Company: Santander Holdings USA Inc
Location: Framingham
Posted on: September 11, 2020

Job Description:

Sr. Representative, Fraud, Framingham, MA-----2002307--Description--As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits.-- With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals.-- Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
The Sr. Representative, Fraud is responsible for creating high value customer service through effectively handling inbound calls from both internal and external customers and by adhering to formal written functional procedures and policies; leverages elevated comprehension of fraud tactics and concepts.
Responsibilities

  • Complies with all applicable federal regulations in decision process.
  • Creates high value customer service inbound queue line consistent with formal written functional procedures, and policies.
  • Determines next action based on research results to mitigate fraud losses.
  • Identifies and escalates control issues and policy violations.
  • Maintain and update case management system for tracking of fraud cases and relevant information.
  • Provides exceptional service to internal and external customers.
  • Provides support to Senior Fraud Specialists as needed.--Qualifications--
  • Bachelor's Degree; Business, Criminal Justice, Legal, Communications or equivalent field or equivalent work experience.
  • --0-3 years; Customer Service, Risk Management, Compliance or related field.--
  • Ability to adhere to policies, procedures, and instructions of management.
  • Ability to adjust to new developments/changing circumstances.
  • Ability to build and foster internal and external relationships.
  • Ability to educate customer on a service or product solution.
  • Ability to present information or solution in a clear and concise manner.
  • Ability to question, accurately identify a need and present an effective solution.
  • Ability to work effectively as a team member.
  • Ability to work in a fast paced, rapidly changing environment.
  • Broad knowledge of customer service best practices, identification, resolution and implementation.
  • Demonstrated knowledge of basic risk principles, concepts and policies.
  • Demonstrates a strong knowledge of financial products and services including deposit, loans, credit cards and online banking.
  • Demonstrates ability to confirm and check for understanding of communication.
  • Excellent written and verbal communication skills.,Intermediate computer and data entry skills.,Strong analytical and problem solving skills.
  • Strong time management and organizational skills.,Strong written and verbal communication skills.--
  • Minimal physical effort such as sitting, standing, and walking.--
  • Actively seeks information to understand customer needs.
  • Adapts quickly to change and makes suggestions for increasing the effectiveness of change Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands.
  • Communicates clearly and precisely Listens carefully and asks questions to clarify understanding.
  • Defines issues accurately and identifies the critical components.
  • Demonstrates the organization's customer service standards.
  • Maintains professional behavior at all times in representing the company Does all routine work accurately and on-time; is aware of own impact on others.
  • Understands the central role the risk management function plays in the organization environment Learns to identify and flag items non-compliant with regulations.
  • Works effectively in team settings Shows appreciation for others' help and lends a hand when needed to complete shared tasks.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.-- We actively encourage everyone to apply--Job:--Customer Service--Primary Location:--Massachusetts-Framingham-5 Whittier Street - 06365 - Whittier Street-Corp------Organization:--SBNA Operations (5000)--Schedule:--Full-time--Job Posting:--Jul 28, 2020, 9:24:12 PM--

Keywords: Santander Holdings USA Inc, Framingham , Sr. Representative, Fraud, Framingham, MA, Other , Framingham, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Amazon Online Order Shopper (Part-Time Regular) - Earn $15/hr or more
Description: Schedule:--Part-Time Regular br br Salary br Earn 15.00/hr or more br br Amazon remains open as an essential service to serve our communities delivering critical supplies directly to the doorsteps (more...)
Company: Amazon
Location: Weymouth
Posted on: 09/20/2020

Booth rental - Unique opportunity
Description: Anjou Hair Studio, voted Concord, NH best salon five years running has a rare booth rental
Company: Anjou Hair Studio
Location: Concord
Posted on: 09/20/2020

Nursing Aide / CNA (PT - FT Needed)
Description: Are you a Certified Nursing Assistant CNA with the desire to grow your professional career while caring for and enriching the lives of your patients Then you've come to the right place We are seeking (more...)
Company: CareInHomes
Location: East Providence
Posted on: 09/20/2020


Amazon Shopper (Part Time)
Description: Schedule: br Part-Time Regular br br Salary br Earn 15.00/hr or more br br Amazon remains open as an essential service to serve our communities delivering critical supplies directly to the (more...)
Company: Amazon
Location: Weymouth
Posted on: 09/20/2020

Seasonal Part-Time Amazon Package Sorter With $500 Sign-on Bonus
Description: Full-time Warehouse Team Member - 500 sign-on bonus Hourly pay rate: Earn 15.75 - 16.75/hr, plus benefits and a 500 sign-on bonus.Limited Time OpportunityLocation: Taunton, MAJob opportunities vary (more...)
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 09/20/2020

Customer Service/Sales
Description: Customer Service/Sales 305583291 Concord, New Hampshire, US, 03301 Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their (more...)
Company: The Home Depot
Location: Concord
Posted on: 09/20/2020

Veterans Preferred - Paid Apprenticeships and Paid Online Cyber Degrees
Description: Military Veterans are Encouraged to Apply. Earn your degree while you work. Employers are hiring nationwide You don't have to choose between going back
Company: Purdue University
Location: Concord
Posted on: 09/20/2020

Marine Pipefitter
Description: Description Tradesmen International is seeking experienced Pipefitters to join our team. If you are a Pipefitter with at least 4 years of experience this is your chance to advance your career We are recognized (more...)
Company: Tradesmen International, Inc.
Location: East Providence
Posted on: 09/20/2020

Credentialed Tax Expert - CPA
Description: Overview If you are a highly motivated individual with an active unrestricted credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their (more...)
Company: Intuit
Location: Concord
Posted on: 09/20/2020

Amazon Workforce Staffing: Seasonal Part-Time Warehouse Team Member - $500 Sign-On Bonus
Description: Seasonal Part-time Warehouse Team Member 500 sign-on bonusHourly pay rate:Earn 15.25- 18.25/hr, plus benefits and a 500 bonus The base pay for this role is 15.25/hr. We are offering temporary shift (more...)
Company: Amazon Workforce Staffing
Location: Taunton
Posted on: 09/20/2020

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Framingham RSS job feeds