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Specialist, Claims & Fraud Operations

Company: Santander Holdings USA Inc
Location: Framingham
Posted on: September 11, 2020

Job Description:

Specialist, Claims & Fraud Operations-----2002228--Description--As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits.-- With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals.-- Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.--

The Specialist, Claims & Fraud Operations performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. Will be tasked with making decisions on disputed transactions and/or suspect activity flagged for investigative review. S/he performs other such duties as assigned including trouble shooting operational issues. The incumbent participates in projects requiring coordination with other teams. The Specialist, Claims & Fraud Operations manages competing priorities in an accurate and timely manner.
Responsibilities

  • Analyzes current fraud trends and provide input into rules and parameters.
  • Assists in the preparation of filing bonded claims and un-bonded charge off recommendations.
  • Completes governmental reports such as SAR.
  • Conducts daily new business and member account and/or changed account review and due diligence actions in compliance with the USA Patriot Act Member Identification Program (MIP).
  • Develops and maintains Policy and Procedure Manuals.
  • Develops registration & licensing documents, policy and procedure manuals, and other documentation as needed.
  • Enters fraud cases in the case management system.
  • Investigates fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other operations fraud issues.
  • Maintains case files and work with law enforcement agencies and internal departments.
  • Reports suspicious activity as required by the Bank Secrecy Act.
  • Researches discrepancies, accumulate all necessary information and take appropriate action to stop, and where possible, prevent fraud and identity theft losses.
  • Reviews daily reports for unauthorized share activity.At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.-- We actively encourage everyone to apply--Qualifications--
  • H.S. Diploma or equivalent work experience.
  • 0-3 years; of loss prevention, fraud, regulatory compliance and fraud prevention or security area experience, preferably in financial services.--
  • Ability to analyze diverse information and develop strategy recommendations.
  • Excellent customer service and communication skills, both verbal and written.
  • Excellent organization skills,Knowledge and experience with root cause analysis.
  • Proficient in MS Office Applications,Solid ability to multi-task,Solid analytical, interpretive and problem solving skills.
  • Solid knowledge of department computer applications and systems.
  • Working knowledge of fraud systems such as Lexus Nexus, Targus, Tran Union TLO.
  • Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company.--
  • Minimal physical effort such as sitting, standing, and walking.--
  • Accurately identifies resource requirements to solve basic problems.
  • Communicates clearly and preciselyListens carefully and asks questions to clarify understanding.
  • Defines issues accurately and identifies the critical components,Knows who the organization's key customers and competitors areHas basic understanding of financial services industry and how organizations operate.
  • Learns about and diligently follows established risk management policies, processes and procedures.
  • Maintains professional behavior at all times in representing the company does all routine work accurately and on-time; is aware of own impact on others.
  • Responds promptly to customer inquiries.
  • Takes responsibility for issues and, with assistance, works to find a solution.
  • Works effectively in team settings
  • Shows appreciation for others' help and lends a hand when needed to complete shared tasks.--Job:--Business Operations--Primary Location:--Massachusetts-Framingham-5 Whittier Street - 06365 - Whittier Street-Corp------Organization:--SBNA Operations (5000)--Schedule:--Full-time--Job Posting:--Jul 28, 2020, 9:24:53 PM--

Keywords: Santander Holdings USA Inc, Framingham , Specialist, Claims & Fraud Operations, Other , Framingham, Massachusetts

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