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Technical Support Specialist

Company: KYYBA, Inc
Location: Framingham
Posted on: January 26, 2023

Job Description:

Job Description
*The business support specialist plays an essential role within the Americas Technical Support (ATS) team. This team is responsible for managing all incoming internal and customer inquiries related to LC-MS applications and the full suite of SCIEX software. The business support specialist will be responsible for the significant volume of software licensing inquiries that come in through the various technical support channels. Additionally, this individual will support the creation of custom reports (Analyst Reporter, SCIEX OS) by performing a range of modifications to existing report templates. Quick and efficient handling of licensing issues and report requests is the primary goal of the role. This critical role requires excellent customer-facing skills, strong problem solving and the ability to handle and prioritize multiple cases. RESPONSIBILITIES: Actively manage software license deployment and utilization. Support end-users and license administrators with licensing issues. Support filed service and application scientists with licensing issues. Support creation of customer reports by performing a range of modifications (Microsoft Office and Excel based) to existing report template.QUALIFICATIONS: High School Diploma, or equivalent with no less than 5 years of experience with license deployment and utilization. Recent experience with salesforce.com preferred. Skilled with Microsoft Office and Excel, including experience with basic programming. Strong analytical thinking, organizational, and excellent problem-solving skills. Experienced in working in a fast-paced environment. Strong written and verbal communication skills. Strong work ethic with the ability to prioritize high volume workload. Able to work well in a dynamic environment where priorities may shift.
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. -
Disclaimer: -
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k -
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client -
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SELECT AWARDS


  • An INC 5000 company for 10 years
  • Corp! Michigan Economic Bright Spots -
  • Crain's Detroit Business Top Staffing Service Companies in Detroit
  • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
  • Best of MichBusiness winner in HR Wizards & Partnerships
  • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
  • 101 Best & Brightest Companies to Work for in Michigan

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Keywords: KYYBA, Inc, Framingham , Technical Support Specialist, IT / Software / Systems , Framingham, Massachusetts

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