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Technical Systems Engineer

Company: Nesco Resource, LLC
Location: Framingham
Posted on: November 24, 2022

Job Description:

This role is being looked at for both Temp to Perm and Direct Hire. It can be a remote placement, does not have to work on site in CORP location.
Retail Technology Engineering is hiring a Sr. Technical Engineer focusing mainly on Microsoft Endpoint Configuration Manager (MECM/SCCM) Infrastructure. This position will be part of a team of consultants, engineers, and analysts tasked with designing, implementing and providing ongoing management of technology based solutions in support of the US Retail business unit.
The person successful in this role will have several years of experience managing Microsoft Endpoint Configuration Management (MECM) platforms and thousands of endpoints in a distributed environment.
The right candidate will possess expertise maintaining MECM and associated technologies such as MS SQL, IIS, Windows Server and all corresponding infrastructure the platform sits on. The candidate will have demonstrated experience planning & executing upgrades to the latest current branch versions of MECM, writing SQL queries for reporting purposes, upgrading CM client agents and maintaining / improving a MECM DEV environment. The candidate will support an extensive user community of IT professionals who use the MECM technology for a variety of uses. As such the candidate should possess expertise using MECM to automate zero-touch OSD, content distribution and maintenance, and supporting other teams using MECM to rebuild devices and deploy software.
A strong practical knowledge of scripting and packaging is essential, along with well-developed troubleshooting skills; particularly in the areas of OSD Task Sequences, Patching and Content Distribution and Deployment, BitLocker and MBAM and Configuration Manager in general. They should demonstrate a solid understanding of the challenges inherent in managing systems in a distributed environment - and the tools used to manage them, as well as familiarity with data security standards and a habit of "thinking securely". Finally, the individual possessing these skills will have an analytical mind, the ability to solve complex issues, and a willingness to learn new technologies and pitch-in as needed. If that sounds like you, then come join our team!
Administration and support of existing CM infrastructure; designs, engineers and implements CM infrastructure solutions to support operational or customer facing systems in a retail environment (back office desktops, POS registers, and in-store kiosks).
Research new MECM capabilities and provide benefits, pros and cons to team on how best to use these newer technologies to manage remote trusted and untrusted endpoint devices.
Participates in management, maintenance, and future development of an in-house workflow tool which serves as a front-end interface for other support teams to access Configuration Manager.
Writes reports and scripts e.g. PowerShell to automate and refine processes used to support the CM infrastructure systems, Distribution Point management, and automation of other CM tasks as appropriate.
Participates in evaluation of operating systems and applications used to support the business.
Provides 3rd level technical support for store retail infrastructure components including back office hardware, software, network (wired & wireless), mobile devices and Point of Sale (POS) systems.
Provides technical guidance to -retail business and IT organizations as required.
Recommends areas where existing policies and procedures require change or where new ones need to be developed.

Minimum 7-10+ years' experience working with Microsoft Endpoint Configuration Manager (SCCM/MECM)
Minimum 7+ years' overall experience in hands-on technical roles, leading technical initiatives, and/or solving technical problems
Minimum 7+ years' experience managing Windows desktops, servers or endpoint systems in distributed environments. (Windows 10/11, Server 2012 R2 & 2016)
Hands-on experience automating processes through scripting using PowerShell. Knowledge will be required in various situation, related to both applications and systems
Experience working with Installer technologies; Flexera AdminStudio, InstallShield, Windows Installer
Strong troubleshooting skills and root-cause analysis
Experience working independently on day-to-day responsibilities and leading small projects with minimal direction
Preferred skills and experience:
Experience with enterprise network management tools for DNS, DHCP; E.G. Infoblox
Experience with Windows Command Script, VBS. Any of C#, .NET, Visual Basic (or any other object-oriented programming language) would be a plus.
Working knowledge of PCI and PII requirements - or IT experience in a highly-regulated industry
Experience with SDLC and/or Agile project methodologies
Experience working with cross functional business and IT groups

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, LLC, Framingham , Technical Systems Engineer, IT / Software / Systems , Framingham, Massachusetts

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