Technical Support Specialist

Company: Integrated Resources, Inc
Location: Framingham
Posted on: November 20, 2022

Job Description:

Job Title: Technical Support Specialist
Location: Framingham, MA
Duration: -1 Year with Possible extension
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Schedule : 8-5pm Monday-Friday
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Duties:

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• The business support specialist plays an essential role within the Americas Technical Support (ATS) team.
  
• This team is responsible for managing all incoming internal and customer inquiries related to LC-MS applications and the full suite of client software.
  
• The business support specialist will be responsible for the significant volume of software licensing inquiries that come in through the various technical support channels.
  
• Additionally, this individual will support the creation of custom reports (Analyst Reporter, client OS) by performing a range of modifications to existing report templates.
  
• Quick and efficient handling of licensing issues and report requests is the primary goal of the role. This critical role requires excellent customer-facing skills, strong problem solving and the ability to handle and prioritize multiple cases.
  
• Actively manage software license deployment and utilization.
  
• Support end-users and license administrators with licensing issues.
  
• Support filed service and application scientists with licensing issues.
  
• Support creation of customer reports by performing a range of modifications (Microsoft Office and Excel based) to existing report template.
  
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  Education and Skills:
  
  
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  • Microsoft Office and Excel, including experience with basic programming.
    
  • Strong analytical thinking, organizational, and excellent problem-solving skills.
    
  • Experienced in working in a fast-paced environment.
    
  • Strong written and verbal communication skills.
    
  • Strong work ethic with the ability to prioritize high volume workload.
    
  • Able to work well in a dynamic environment where priorities may shift.
    
  • High School Diploma, or equivalent with no less than 5 years of experience with license deployment and utilization.
    
  • Recent experience with salesforce.com preferred.
    
    #itzr3

Keywords: Integrated Resources, Inc, Framingham , Technical Support Specialist, IT / Software / Systems , Framingham, Massachusetts