Technical Support Specialist
Company: Integrated Resources, Inc
Posted on: November 20, 2022
Job Title: Technical Support Specialist
Location: Framingham, MA
Duration: -1 Year with Possible extension
Schedule : 8-5pm Monday-Friday
- The business support specialist plays an essential role within
the Americas Technical Support (ATS) team.
- This team is responsible for managing all incoming internal and
customer inquiries related to LC-MS applications and the full suite
of client software.
- The business support specialist will be responsible for the
significant volume of software licensing inquiries that come in
through the various technical support channels.
- Additionally, this individual will support the creation of
custom reports (Analyst Reporter, client OS) by performing a range
of modifications to existing report templates.
- Quick and efficient handling of licensing issues and report
requests is the primary goal of the role. This critical role
requires excellent customer-facing skills, strong problem solving
and the ability to handle and prioritize multiple cases.
- Actively manage software license deployment and
- Support end-users and license administrators with licensing
- Support filed service and application scientists with licensing
- Support creation of customer reports by performing a range of
modifications (Microsoft Office and Excel based) to existing report
Education and Skills:
- Microsoft Office and Excel, including experience with basic
- Strong analytical thinking, organizational, and excellent
- Experienced in working in a fast-paced environment.
- Strong written and verbal communication skills.
- Strong work ethic with the ability to prioritize high volume
- Able to work well in a dynamic environment where priorities may
- High School Diploma, or equivalent with no less than 5 years of
experience with license deployment and utilization.
- Recent experience with salesforce.com preferred.
Keywords: Integrated Resources, Inc, Framingham , Technical Support Specialist, IT / Software / Systems , Framingham, Massachusetts
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