Technical Operations Lead, Sierra Stores

Company: The TJX Companies Inc
Location: Framingham
Posted on: September 16, 2022

Job Description:

We are all explorers! Explore career opportunities at Sierra Trading Post, where we strive to provide find professional advancement, individual recognition and even time for a life outside of work! As an Associate, you already know that Sierra Trading Post is an off-price Internet retailer of brand name outdoor gear, family clothing and footwear, sporting goods and home fashions at incredible savings every single day. With nearly 20 years of online sales and plans for upcoming company growth, it's a great time to join the Sierra Trading Post team.You can also feel good knowing that Sierra Trading Post is part of The TJX Companies, Inc., a Fortune 100 company and the leading off-price retailer of clothing and home fashions in the U.S. and worldwide. In addition to Sierra Trading Post, TJX's retail chains include TJ Maxx, Marshalls, - HomeGoods and Homesense, as well as tjmaxx.com in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and tkmaxx.com in the U.K.; and TK Maxx in Australia. In 2016, TJX had over $33 billion in sales, more than 3,800 shops and 235,000 Associates. As a retailer committed to growth, success is always in style at TJX!The Technical Operations Lead is part of TJX's Digital IT Operations Organization and is responsible for end-to-end operational service that we provide in our Sierra Retail Stores. Your laser sharp focus on our customers, communication, and critical thinking are necessary in ensuring there is alignment between our IT Services and our Business Stakeholders.This role has the knowledge & experience to own, design, and deliver Operational process, services, and business functionality. They operate the process & technology in an IT Operations area, resolve escalations, and can communicate strategy. You should leverage DevSecOps and ITIL best practices to build high-quality processes, ensure Operational stability and continue to expand their advanced industry knowledge.The Opportunity -

• Oversees IT Operations work including installations, migrations, and/or updates of IT Services without guidance
• Responds to, identifies and troubleshoots escalations of current IT Operations hardware, software, or processes, using ticket logging application, Service Now
• Has growth mindset of industry & domain. Demonstrates advanced awareness of current technology & Service Management trends. Proposes innovation solutions.
• Demonstrates advanced communications skills to collaborate with business partners, customers and influence Senior Leadership
• Participates in the evaluation of new 3rd party services. Monitors vendor performance against agreed SLAs, conducts reviews of service.
• Responsible for achieving operational stability & resiliencyWho we are looking for:
  • Bachelor's degree in technology or information systems or equivalent work experience
  • 5+ years of related IT experience with 2+ years of experience in IT Service Management role
  • Excellent communication and presentation skills
  • ITIL 4 Foundation, ITIL 4 Managing Professional
  • IT Service Management Tools - ServiceNow
  • Mid-level technical knowledge of multiple platform/systems/architecture (ex. web client/server, cloud, database, etc.)Great to have:
    • Experience in retail preferred
    • Basic understanding of network protocolsJoin us and Discover Different at TJX, click - -to learn more.What's In It For You?In addition to our open-door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.TJX considers all applicants for employment without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable national, federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable U.S. state and local law. -

Keywords: The TJX Companies Inc, Framingham , Technical Operations Lead, Sierra Stores, IT / Software / Systems , Framingham, Massachusetts