Remote East Coast - SQL Application Support - Pharma

Company: Job Juncture
Location: Framingham
Posted on: April 8, 2021

Job Description:

My client is expanding and seeks a SQL Application Support person to support their biotech and pharma clients.  The ideal candidate will take on the following tasks:
 

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• Test and apply new installations and upgrades
  
• Resolve issues, perform data fixes, make configuration changes to the installation, and keep detailed records.
  
• Maintain an active and excellent working relationship with customers.
  
• Understand customer needs, identify issue causes and develop resolution strategies.
  
• Provide, organize and maintain communication to the Software Development group based on customer feedback and customer reported issues..
  
• Participate in regular support telephone conferences and periodic maintenance upgrades.
  
• Undertake occasional travel to customer sites for the provision of support or training.
  
   
  The ideal candidate will possess the following qualities:
  
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  • BS degree and a technical background in software, research informatics, etc.
    
  • 2+ years of experience in supporting customer data management and software solutions.
    
  • Exceptional customer relationship skills.
    
  • Proficiency in SQL is a must have
    
  • Familiarity with Oracle preferred.
    
  • 30% travel
    

Keywords: Job Juncture, Framingham , Remote East Coast - SQL Application Support - Pharma, IT / Software / Systems , Framingham, Massachusetts