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Web Store Operations Manager

Company: TJX Companies
Location: Framingham
Posted on: September 16, 2020

Job Description:

Discovery is at the core of everything we do - whether it's a great value, incredible style, or building long-lasting partnerships with people around the world. That's what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

Web Store Operations Manager

TJX Digital is the newest division of The TJX Companies, Inc. and is responsible for bringing transformative digital innovation to all of TJX and our U.S. ecommerce businesses.

As the Web Store Operations Manager, you will be responsible for managing the day to day site operations, including but not limited to Product Taxonomy creation, categorization, mapping, and core technology, incident, and defect management. Manage the team to develop the site strategy and overseeing the development and execution of the on-site customer experience. The Web Store Operations Manager will lead the team of Supervisors and Specialists in supporting and driving forward customer-centric merchandising strategies, operational execution and efficiency opportunities to drive and increase overall sales. This includes close collaboration with Operations, Analytics, Marketing, Merchandising and Product Teams to optimize conversion and customer engagement on our websites. A results driven mindset and experience with analytics is critical in this role.

Responsibilities:


  • Manages the ongoing Health of the Site - keeping a pulse on the business & identifying any barriers to conversion across all devices. Drive accuracy, accountability, & automation through site processes.
  • Manages team of Supervisors and Specialists; manages the product mapping, seasonal taxonomy, drive results through the team to ensure onsite strategy for the business is properly executed based on product availability, marketing support, product/consumer trends, and analytics. Includes taxonomy, category mappings, product ranking and boosting, on-site search, site content implementation, etc.
  • Set the direction for Site Strategy by aligning with Planning, Merchants, SEO Partners and Marketing, teams to understand key categories and site initiatives, ensuring consistent messaging / experiences across all channels. Manage Creative Site Content process through alignment with Brand Marketing, Merchandising and Creative Teams through brainstorming, kickoff, briefing, and implementation.
  • Identify opportunities to improve site operations and streamline processes within backend systems
  • Manages on-site promotions to support Marketing efforts, Shipping Thresholds or Associate Discounts.
  • Lead the team in developing and supporting on-site testing initiatives to enhance customer experience, measuring impact and performance through analytics and various data points.
  • Partners with IT Team to create incident management flow for Production site issues; builds close relationship with Web Operations team to quickly solve incidents.
  • Manages Site Testing Plan and Partners with DX/UX to identify and prioritize future on-site optimizations or functionalities to enhance the customer experience.
  • Operationalize the team to regularly analyze KPIs and related data to identify opportunities to improve customer experience across the various sites and product categories. Constantly produce credible analytics to inform Key Stakeholders, build future strategies, drive long term site optimizations, and inform long range financial planning.
  • Analyze the business in order to project future goals; assisting in Conversion Planning, Tracking and Driving. Align with upper Management, Finance, and cross-functional partners as part of overall business planning.
  • Embody "Customer First" Mindset, an understanding of what drives e-commerce sales and a passion for off-price retail to drive strategies that improve the on-site customer experience.


    • Encourage the team on continuously keep a pulse on Competitive and Industry trends through site deep dives, sharing findings and recommendations across teams and stakeholders.
    • Responsible for Leading team development & fostering growth. Effectively develop team to balance workload and coach Supervisors on establishing clear and consistent expectations and feedback. Empower team to initiate development and bring forth innovative and efficiency opportunities to drive the business forward.

      The Skills that will Make You Successful

      • 5-8 years related experience, completed Bachelor's degree, and experience managing teams.
      • Prior experience managing a team in execution of operational management and digital merchandising
      • Experience and strong interest in eCommerce analytics + testing; knowledge of Google Analytics 360 (GA 360) preferred
      • Experience within eCommerce and multi-channel retailers, and ability to understand backend system requirements/processes
      • Demonstrated ability to establish strong cross-functional partnerships
      • Strong presentation and written communication skills
      • Ability to prioritize and multi-task with a strong attention to detail and process
      • Agile, innovative, and critical thinker
      • Passion to improve customer experience and brand equity online

        Discover Different at TJX means opportunity, teamwork, and career growth. That's why working here is so much more than a job. When you're a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

        We care about our culture, but we also prioritize the tangible stuff - competitive pay, great benefits, and a great group of people.

        We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

        Posting Notes: Framingham -- MA

Keywords: TJX Companies, Framingham , Web Store Operations Manager, IT / Software / Systems , Framingham, Massachusetts

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