Case Manager / Coach

Company: Comprehensive Community Action
Location: Cranston
Posted on: February 16, 2026

Job Description:

Job Description Job Description Description: CCAP Mission Statement - To empower all people and communities, challenged by poverty as well as social and cultural barriers, through advocacy, education, and access to high quality health and human services. JOB SUMMARY: Provide personalized assessment to clients of the Low-Income Home Energy Assistance Program (LIHEAP) who are seeking assistance. This will include long- term monitoring of clients, providing energy conservation tips, financial education, and workforce development as needed. Participate in community events of various types to extend services through other social service agencies and community partners. Foster relationships with collaborative partners and cultivate new ones. Collect and analyze data responsibly. WORK SCHEDULE DEMANDS: This is a full-time, 35 hours per week. Some evenings may be required. Due to the nature and responsibility of this work, this individual maintains a flexible schedule, which may go beyond a regular workweek. May be required to work at any CCAP location. Requirements: REQUIRED QUALIFICATIONS: Degree in Social Work, Human Service, Family Development or a related field, preferred. Previous experience in social services, energy conservation, financial education, or workforce development is highly preferred. Experience working with individuals and families. Public speaking and presentations skills. Knowledge of Case Management Principles. Must have knowledge of Community Resources. Computer literacy and experience with Microsoft platforms. Must have excellent written and verbal communication skills. Must have an active driver's license and active vehicle insurance Provide/maintain all required immunizations and/or vaccinations. Complete all required background checks KEY RESPONSIBILITIES: Provide long-term services for select participants of LIHEAP Conduct a comprehensive client assessment and collaboratively develop a plan with active client involvement. Assist clients in developing a plan to minimize future crisis situations. Provide energy conservation, financial education, and job workforce development Provide supportive counseling and advocacy to clients and their families Coordinate services with other community resources and assist with application process. Coordinating with LIHEAP supervised staff. Provide follow-up service and maintain an open line of communication with active clients. Create and conduct related activities with existing and potential clients in the community Advocate for clients by negotiating with their collectors and utility companies. Educate clients to become economically self-sufficient Provide resume-building workshops, tips for interviewing, job search strategies, and best practices for interviewing. Assist clients to identify barriers and challenges Maintain complete and accurate client records Maintain the necessary information for data collection and enter it into the agency's data system in a timely manner. Prepare accurate reports and statistics as required Participate in meetings, training, events, and in public forums. Provide follow-up services, monitor client progress, and amend plans as needed CCAP strives to cultivate and sustain a workforce devoted to providing compassionate and respectful care to all patients and clients. We are an Equal Opportunity Employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by federal, state, or local law. Our Benefits Our comprehensive benefits package includes 403(b), health insurance, vision and dental insurance, life insurance, long term disability, flexible spending accounts, health reimbursement accounts, tuition reimbursement up to $1,000 annually, Employee Assistance Program, generous vacation, sick and personal days, and up to 13 available paid holidays for full-time employees and some benefits are included for part-time employees.

Keywords: Comprehensive Community Action, Framingham , Case Manager / Coach, Human Resources , Cranston, Massachusetts