Front Desk Agent
Company: Holiday Inn Boston Cambridge Area
Location: Somerville
Posted on: April 2, 2026
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Job Description:
Join the team at Holiday Inn Boston Cambridge Area as a Front
Desk Agent in Somerville, MA. As a Guest Service Agent, you will be
the first point of contact for our guests, providing exceptional
service and ensuring a welcoming and comfortable stay. Your
friendly demeanor and attention to detail will help create
memorable experiences that keep our guests coming back.
Responsibilities Greet and welcome guests upon arrival and
departure in a professional and courteous manner. Assist guests
with check-in and check-out procedures efficiently and accurately.
Handle guest requests, questions, and concerns promptly and
effectively to ensure high satisfaction. Manage reservations,
cancellations, and room assignments using the hotel’s reservation
system. Coordinate with housekeeping and maintenance to ensure
rooms are ready for guests. Process payments and handle billing
transactions securely and accurately. Maintain cleanliness and
organization of the front desk area. Promote hotel services,
amenities, and local attractions for guests. Requirements Minimum
of (1) year experience in guest service or hospitality preferred.
Excellent communication and interpersonal skills. Ability to
multitask and work in a fast-paced environment. Strong
problem-solving skills and a positive attitude. Proficiency with
computers and reservation software is a plus. Availability to work
mornings, afternoons and evenings, weekends, and holidays. Benefits
Competitive hourly wage of $19.00-$19.00 paid bi-weekly.
Opportunities for career growth and advancement within the company.
Employee discounts on hotel stays and amenities. Supportive and
inclusive team environment. Medical, Dental and Vision 401(k) Free
employee parking About the Company The Holiday Inn Boston Cambridge
Area is a vibrant and welcoming hotel located in Somerville, MA. We
take pride in delivering outstanding hospitality to both business
and leisure travelers. As part of the InterContinental Hotels Group
family, we are committed to creating memorable guest experiences
through excellent service, comfortable accommodations, and a warm
atmosphere. We are an Equal Opportunity Employer (EEO).
Keywords: Holiday Inn Boston Cambridge Area, Framingham , Front Desk Agent, Hospitality & Tourism , Somerville, Massachusetts
