Specialist, Retail Service Center

Company: ENGINEERINGUK
Location: Boston
Posted on: May 24, 2025

Job Description:

You will need to login before you can apply for a job.View more categories - View less categories - Sector: Retail and Wholesale - Role: Specialist - Contract Type: Permanent - Hours: Full TimeAbout this roleAbout BlackRockBlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.About Client ExperienceOur mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across four key pillars:

• Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery and onboarding teams bringing new business onto our platform.
• Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products.
• Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence globally.
• Client Experience Transformation, accelerating progress via research, insights, analytics, marketing, and change management.Team OverviewThe Retail Service Center provides client service support for BlackRock-affiliated U.S. Financial Advisors, U.S. Retail shareholders, and Institutional clients holding mutual funds, including assistance with BLK employee accounts related to mutual funds. Supported products include open-end mutual funds, certain iShares, and closed-end funds.Role Responsibilities

• Respond to inquiries regarding account status, fund operations, and BlackRock products.
• Assist customers with website and voice response system navigation.
• Partner within Shareholder Services to ensure quality standards and smooth operations.
• Process telephone transactions via online transfer agency system.
• Support report distribution, account research, respond to written inquiries, and assist other departments.
• Support ad-hoc projects assigned by supervisors.Experience
  • Bachelor's degree preferred.
  • Interest in learning about the mutual fund industry; some industry knowledge is a plus.
  • Ability to work effectively in a fast-paced environment, multitask, and meet deadlines.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Team player with a flexible demeanor.Note: For Boston, MA, the salary range is USD$0.00 - USD$0.00, with eligibility for bonuses and benefits. BlackRock follows a pay-for-performance philosophy.Our BenefitsWe offer a wide range of benefits including retirement plans, tuition reimbursement, healthcare, support for working parents, and Flexible Time Off (FTO).Our Hybrid Work ModelEmployees are required to work at least 4 days in-office per week, with flexibility to work from home 1 day. Some roles may require more in-office presence. This model supports collaboration and onboarding.About BlackRockOur mission is to help people achieve financial well-being. We serve diverse clients and are committed to creating an inclusive environment. Visit our social channels for more info.BlackRock is an equal opportunity employer and provides accommodations for disabilities. For inquiries, contact Disability.Assistance@blackrock.com.
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Keywords: ENGINEERINGUK, Framingham , Specialist, Retail Service Center, Hospitality & Tourism , Boston, Massachusetts