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Restaurant Assistant Manager

Company: Ken's Steakhouse
Location: Framingham
Posted on: March 17, 2023

Job Description:

Ken's Steak House is an upscale, family-owned restaurant located in Framingham, MA, that has been in business for over 80 years. The Assistant Manager is responsible for managing the restaurant's daily operations in the absence of a General Manager. When managing daily operations, the Assistant Manager will be responsible for daily food services and beverage/dining operations. The Assistant Manager will oversee all food and beverage areas to optimize profits and ensure that guests are highly satisfied with their dining experience. The Assistant Manager reports to GM-Bev/Dining. ESSENTIAL FUNCTIONS: General: Adhere to company standards and service levels to increase sales, and minimize costs, including food, beverage, supply, utility, and labor. Food Safety and Planning: Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Responsible for consistently high-quality food preparation and service. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Must be ServSafe certified and will uphold all ServSafe guidelines. Guest Service: Ensure positive guest service in all areas. Respond quickly to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. Operational Responsibilities: Ensure proper security procedures are in place to protect employees, guests, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured. Manage shifts to include daily decision-making and scheduling while upholding all standards of quality and cleanliness. Investigate and resolve complaints concerning food quality and service. QUALIFICATIONS: Minimum of High School Diploma. Knowledge of computers (MS Word, Quickbooks, Excel, POS systems). Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Must possess a valid driver's license. Must be eligible to work in the United States. PERSONAL REQUIREMENTS: Self-discipline, initiative, and outgoing. Pleasant, polite manner and neat, clean appearance. Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards. Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems. Must possess good communication skills for dealing with diverse staff. Ability to coordinate multiple tasks. ACCOUNTABILITIES: Keeps General Manager promptly and fully informed of all issues, problems, and unusual matters of significance. Completes job responsibilities and performance objectives in a timely and effective manner. Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate conducive to maximum employee morale, productivity, and efficiency/effectiveness. Performs other duties and responsibilities as required or requested. WORKING CONDITIONS: Hours may vary if manager must fill in for his/her employees or if emergencies arise. Ability to perform all functions at the restaurant level. The position requires prolonged standing. Work with hot, cold, and hazardous equipment; operate phones, computers, fax machines, copiers, and other office equipment. Oversee 20+ employees each shift. Employment Type: Full Time Salary: $60,000 - $70,000 Annual Bonus/Commission: Yes

Keywords: Ken's Steakhouse, Framingham , Restaurant Assistant Manager, Hospitality & Tourism , Framingham, Massachusetts

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