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Manager Communications, Store Experience

Company: Staples Stores
Location: Framingham
Posted on: August 7, 2022

Job Description:


The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.

As a Manager Communications, Store Experience, you will Develop and deliver effective field-facing and cross functional communications targeted to stores and field leaders including raising awareness programs and initiatives through weekly and monthly communications. You will collaborate with cross functional business partners to ensure priority messages are included in US Retail communication vehicles, and monitor and review communications not just for accuracy, but also relevance, effectiveness, and understanding of communications and operational plans.

Get great perks.

  • Bonus plan and Generous amount of paid time off
  • Flexible work arrangements, including hybrid and remote and flexible work hours
  • 401(k) plan with a company match, full benefits plan and options, and associate resource groups
  • Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
  • Corporate office includes a caf-- (i.e., coffee, cappuccinos, teas), 24/7 fitness center, convenience store, on-site dry cleaning, Chef Louie's Cafeteria, and more
    Key Deliverable/main Area Of Focus
    • Partner to deliver effective communications for all Operational, Service related, Merchandising, Marketing HR, Loss Prevention, Systems and/or Selling initiatives & programs to ensure that the right message is sent to the right audience at the right time. Combined with the ability to integrate creativity with accuracy and tailor material for specific audiences
    • Look for innovative communication approaches and tools to support and drive business results.
    • Analyze communication trends using system reports to make recommendations to improve processes and store execution
    • Develop and deliver effective communications to store associates, store managers, and field leaders
    • Partner with cross-functional teams in the development and execution of communications to support various programs, initiatives and general updates to support the US Retail stores

      Essential skills and experience:
      • Bachelor's degree with 7+ years related work experience
      • Excellent communication skills both written and verbal. Ability to communicate at all levels within the organization both in the field and home office
      • Detail-oriented and able to develop work plans while managing multiple priorities in a deadline-driven environment
        Preferred Skills
        • Understanding of Staples US Retail Operations
          Want to learn more about Staples Stores? Visit for information and to learn about our career opportunities.

          Click to learn more about the employee benefits, programs and perks offered at Staples.

          Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Keywords: Staples Stores, Framingham , Manager Communications, Store Experience, Hospitality & Tourism , Framingham, Massachusetts

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