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Assistant Store Manager Operations - Public Lands

Company: Dick's Sporting Goods
Location: Framingham
Posted on: June 20, 2022

Job Description:

DescriptionAt Public Lands, we exist to celebrate and protect public lands for all. We believe these national treasures are meant to be explored, protected and celebrated so they may live on for generations. - With this in mind, we seek to empower the passionate, to guide the curious and to celebrate the courageous on their journey to thrive outside. - Our mission grounds us in the communities we serve and drives our commitment to inspire and enable a diverse community of people to experience the profound power of the outdoors, either in their backyards or in our nation's public lands. - We are also committed to our unmatched set of standards for environmental practices.

At the core of our brand is a dedication to provide products and experiences to any explorer in an effort to grow the number of people who love and seek to protect our public lands. - We are driven to meet each explorer where they are in their journey, and to do it with an unapologetic commitment to style, quality and service. - Our retail locations are designed to inspire and fuel a need to get outside. - Our team lives and breathes for their next adventure, no matter how big or small. We are outdoor humans - connected by a common passion, shared experiences and style that is all our own.

On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our explorers perform at their best and enjoy the outdoors. We're committed to creating an inclusive and diverse workforce, reflecting the communities we serve. This role is an opportunity to make a difference and join the world's greatest team.

We are looking for an -Assistant Store Manager of Operations -who will own all operational functions in the building, including freight flow, front end, cash office, pricing accuracy, and Omni-Channel fulfillment (Ship from Store & Buy Online/Pick Up in Store). You will also maximize store profitability through operational efficiency.

Essential Functions of this position include: -


  • Ensure the operations departments/teams meet all company operational standards
  • Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
  • Drive customer experience through front end interactions
  • Manage -associate performance matters, including appraisals, promotion recommendations, and discipline
  • Execute back office procedures including pre-/post-employment and active employment processes
  • Review front end candidate applications, interview, hire -and -on-board/train hourly associates for the -Operations teams/departments
  • Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures; may serve as store "Shrink Coach"


    Manager of People Responsibilities:



    • Select, on-board, empower, and develop a highly effective team of individuals


    • Define a clear vision and strategy in order to communicate expectations


    • Demonstrate a flexible leadership style to foster team member engagement including recognition


    • Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance


    • Incorporate your customer's perspective when defining success



      -All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary.
      QualificationsSuccess Profile:


      1-3 years of retail management experience required. -
      World-class customer service skill and interpersonal/communication skills
      Exceptional customer service and organizational skills
      Strong focus on teammate development that aligns and supports the company culture and talent philosophy
      True passion for the outdoors and getting others outside. - Knowledge of issues pertaining to the environment and public lands, or willingness to learn
      A passion for relentless improvement, embracing and driving positive change
      Flexible availability - including nights, weekend, and holidays -
      Additional Compensation:


      -

      Quarterly and Annual Bonus Programs

      Public Lands is an Equal Opportunity Employer Committed to Inclusion and Diversity.

Keywords: Dick's Sporting Goods, Framingham , Assistant Store Manager Operations - Public Lands, Hospitality & Tourism , Framingham, Massachusetts

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