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Customer Service Representative 2

Company: System One
Location: Framingham
Posted on: November 19, 2021

Job Description:

Title: Customer Service Representative 2 Location: Framingham, MA Start date: ASAP Payrate:--$18.00 Schedule: Full-time hours are preferred. Hours and working days can be flexible, with the preferred option being four 10-hour workdays, Wednesday-Saturday, 9 a.m.- 7 p.m., with overtime as needed. Responsibilities:

  • Under moderate supervision, directly handle client and patient inquiries and complaints related to laboratory testing and requests regarding supplies and logistics for testing services
  • Maintains current technical knowledge and skills related to the business--- medical testing, as needed.
  • Acts in a professional manner when interacting with patients, visitors, and other staff.
  • Refer unresolved customer grievances to designated departments for further investigation..
  • Adheres to administrative policies including but not limited to: attendance, dress code and required training.
  • Performs related responsibilities as required Requirements:
    • High school diploma or GED preferred. Ideal candidate would have an associate\'s or bachelor\'s degree
    • 1-3 years customer service related experience required.
    • MS Office experience
    • Authorization to work in the United States indefinitely without restriction or sponsorship
    • Full-time hours are preferred. Hours and working days can be flexible, with the preferred option being four 10-hour workdays, Wednesday-Saturday, 9 a.m.- 7 p.m., with overtime as needed.
    • Saturday work will primarily be remote, with 1-2 additional remote days possible.
    • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
    • Ability to work independently and manage one's time.
    • Ability to accurately document and record customer/client information.
    • Previous experience with computer applications, such as Microsoft Excel and PowerPoint.
    • Past experience in a medical or healthcare environment is a plus
    • Customer service experience is a plus
    • Call center experience is a plus
    • Positive attitude and passionate commitment to exceeding customer expectations
    • Strong analytical and problem-solving skills
    • Ability to set priorities and work under minimal direction
    • Flexible and adaptable
    • Solid organizational skills with the ability to handle conflicting priorities
    • Excellent written and oral communication skills Joule, a System One division is a leader in specialized workforce solutions and integrated services. With more than 6,000 employees and roughly 50 offices throughout the U.S. we provide scientific, clinical, engineering, energy, IT, legal and administrative staffing services. For more than 40 years, we have delivered workforce solutions and integrated services to clients nationally.

Keywords: System One, Framingham , Customer Service Representative 2, Hospitality & Tourism , Framingham, Massachusetts

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