Shift Leader
Company: Dunkin'
Location: Framingham
Posted on: April 4, 2021
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Job Description:
SHIFT LEADER Shift Leaders are responsible for coaching Crew
Members throughout their shift to execute Dunkin' Donuts
operational standards and deliver a great guest
experience.Responsibilities Include: Team Environment - Talk
employees into, through, and out of position on each shift,
communicating responsibilities, providing feedback, and recognizing
achievements in a respectful manner. Deploy team members
appropriately to meet guests' needs and service standards
throughout shift. Support training of Crew Members as directed by
Restaurant Manager or Assistant Manager. Communicate goals and hold
team members accountable for performance during shift.Operations
Excellence for Guest Satisfaction - Hold guests as highest priority
and role model exceptional guest service. Drive sense of urgency
through Crew Members to satisfy guests' needs and resolve problems.
Reinforce the use of systems, tools, and procedures throughout
shift, while taking appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and
cleanliness standards are met throughout shift. Complete all
required training including ServSafe-- certification.Profitability
- Ensure restaurant standards and marketing initiatives are
properly executed during shift. Follow all systems and processes to
control labor costs, food costs, and cash throughout shift. Monitor
and ensure Crew Members comply with all policies and procedures
related to cleanliness, food safety, and restaurant safety and
security during shift. Report equipment issues, provide Crew Member
performance feedback, and discuss other restaurant opportunities
with Restaurant Manager. Comply with all restaurant, Brand, and
franchisee policies.Qualifications: Skills
Keywords: Dunkin', Framingham , Shift Leader, Hospitality & Tourism , Framingham, Massachusetts
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