Shift Manager

Company: Wings Over
Location: Framingham
Posted on: January 14, 2021

Job Description:

Our Shift Managers work with our General Managers and Assistant Managers oversee the daily operations of Wings Over Restaurant by working with team members to ensure outstanding customer service, a high level of productivity and respect for each other; as well as to maximize sales and to control food, labor and other operating expenses.WHAT'S IN IT FOR YOU!

• Full-time positions with 5 days per week, 8 hour per day
• All hours over 40 worked each week are paid at time and one half
• FLEXIBILITY!
• Discounted employee meals
• Paid Sick time
• Group Health Benefits, including Medical, Dental and Vision
• Paid Holidays
• Paid Vacation
• 401k with a 4% match
• Tuition Reimbursement
• Advancement opportunities - we prefer to promote from within to AM or GM
• Performance reviews and potential pay increases after 3 and 12 months and annually thereafter.
• Employee Referral bonusWhat you will be doing while Running your own shifts:
  • Maintains shift operations by following established policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards
  • Controls food costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
  • Conducts and accounts for precise daily inventory of restaurant food products.
  • Assists GM to attract customers by developing and implementing marketing, advertising, public and community relations programs.
  • Works with Manager to achieve restaurant operational objectives by contributing information and recommendations to action plans; assists with implementing production, productivity, quality, and customer-service standards and resolving problems.
  • Is learning to assists Managers in accomplishing restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining hourly staff; communicating job expectations; assisting with planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.What you need to be successful with us?
    • Availability during our hours of operation which includes evenings, late night, weekends and some holidays
    • Skillful to provide outstanding customer service and maintain customer focus to increase sales
    • Experience controlling food, labor and other operational costs to show increase profits
    • Experience with people management and an the able to nurture, coach, mentor and hold team members accountable
    • Capable to develop team member schedule and flex based on sales volume demands
    • Experience resolving conflict with customers and team members
    • Ability to identify poor process and knowledge to create new and more efficient to processes
    • Possess solid communication (verbal and written) and interpersonal skills
    • Sound decision making and problem solving skills
    • High level of initiative and able to multitask
    • Time management and deadline oriented
    • Self-Motivated and a High Energy Level
    • Average minimum 1 years' experience in food service management, required
    • Experience with fast casual restaurant with delivery, preferred
    • High school diploma/GED, required
    • Associate's degree or higher in Hospitality or Food Service, preferred
    • Must be legally eligible to work in the United States and able to provide appropriate documentation to complete the form I-9 within 3 days of their first day of employment
    • Must be 18 years of age, acceptable criminal background check, possess a valid driver's license, maintain an acceptable motor vehicle record (MVR), proof of insurance and have a satisfactory vehicle

Keywords: Wings Over, Framingham , Shift Manager, Hospitality & Tourism , Framingham, Massachusetts