Customer Service Representative

Company: EUROFINS SCIENT.
Location: Framingham
Posted on: September 9, 2020

Job Description:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.In 2019, Eurofins generated total revenues of EUR --- 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.Client Services Representative responsibilities include, but are not limited to, the following:* Under moderate supervision, directly handle doctor and patient inquiries and complaints related to laboratory testing and correspondence regarding billing for testing services* Maintains current technical knowledge and skills related to medical testing, as needed.* Acts in a professional manner when interacting with patients, visitors, and other staff.* Adheres to administrative policies including but not limited to: attendance, dress code and required training.* Performs related responsibilities as required.The ideal candidate would possess:* Experience in a laboratory environment preferred* Some college training in science, or science background, or equivalent, preferred* Excellent organizational skills* Outstanding communication and interpersonal abilitiesBasic Minimum Qualifications:* Bachelor's degree* MS Office experience* Authorization to work in the United States indefinitely without restriction or sponsorshiPosition is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed.As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.To learn more about Eurofins, please explore our website www.eurofinsus.com.Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: EUROFINS SCIENT., Framingham , Customer Service Representative, Hospitality & Tourism , Framingham, Massachusetts