Behavioral Health Clinical Practice Manager

Company: Family Health Center
Location: Worcester
Posted on: February 20, 2026

Job Description:

Job Description Job Description Position Summary: The Behavioral Health Clinical Practice Coordinator supports the mission of the health center by coordinating ongoing Behavioral Health practice operations, grant management, process improvement, provider relations, evaluation and on-boarding, clinical meeting and conference scheduling, and other essential practice operations under the direction of the Directors of Behavioral Health Services. Program Specific Essential Duties and Responsibilities: ? Coordinate special project implementation across departments, including managing timelines and, as applicable, liaising with grant funders and managing grant budgets and deliverables, in collaboration with the Co-Directors, Development Department, and Finance Department ? Oversee daily operations of the behavioral health team ? Manages administrative/support staff; organizes and oversees work schedules, and assignments to meet operational needs. ? Coordinates and ensures skill development and training for staff ? Supports the Co-Directors with decisions concerning screening, hiring, corrective action, and personnel matters as appropriate. ? Maintain compliance with FQHC criteria, MassHealth regulations, MA DPH/BSAS standards, and all grant-funded reporting requirements. ? Collaborate with clinical supervisors/directors to support onboarding, productivity management, staffing allocation, and cross-training. ? Promote a trauma-informed, equity-centered work environment and engagement culture. ? Oversee patient complaints, grievances, incident reporting, DPPC/DPH reportable events, and risk mitigation. ? Supervise administrative Front Desk Staff, including Social Services Practice Coordinator and Departmental PSR’s ? Develop customer-service standards and trauma-informed reception practices. ? Ensure safety protocols, emergency response procedures, privacy/HIPAA compliance, and facility management responsibilities. ? Build and maintain rapport with FHCW staff across departments and with external community partners ? Drive performance on FHCW core metrics such as: o Timely access (intake within 3 months of referral; crisis access within 24 hours). o Support engagement (follow-up after hospitalization, post-crisis engagement) in collaboration with the transitions of care team and Quality Team. o Retention and no-show reduction strategies. o Support in managing behavioral health productivity dashboards, scheduling templates, panel management, and cancellation mitigation workflows. o Implement front-end revenue cycle best practices: insurance verification, documentation completeness, and accurate encounter submission. ? Any and all other duties as assigned. Qualifications and Education Requirements: One of the following combinations of education and employment experience must be met in order to be considered for the position: Bachelor’s Degree in a related field such as Human Services or Social work; Master’s Degree preferred Minimum requirement of 2 relevant grant and project management experience Experience in project management, practice management, and culturally responsive care delivery preferred Reporting to: Directors of Behavioral Health Monday- Friday; 8:30am -5:00pm.

Keywords: Family Health Center, Framingham , Behavioral Health Clinical Practice Manager, Healthcare , Worcester, Massachusetts