Patient Support Associate
Company: SOUTH BOSTON COMMUNITY HEALTH
Location: Boston
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Description: The Patient Support
Associate (PSA) is the first person with whom a patient or
patient’s family member will interact either upon arrival at the
practice or via phone conversations prior to the visit. The PSA is
responsible for ensuring optimization of the patient visit by
positively impacting the patient’s care through knowledgeable,
reliable, and courteous interactions. Further, the PSA ensures the
accuracy of the patients’ demographic and insurance information.
The PSA works closely with all care team members, the billing and
referral departments and is responsible for performing a variety of
office functions including answering incoming phone calls,
scheduling appointments; greeting patients and family members; and
collecting co-payments. Requirements: Greets patients in a friendly
and attentive manner. Registers patients within Epic EMR ensuring
all demographic, insurance, and billing information are correct.
Assures the highest quality standards for all written and verbal
communications with coworkers and manager. Confirms three patient
identifiers to satisfy HIPAA Compliance. Books appointments in
accordance with the organization’s guidelines while incorporating
the Patient Centered Medical Home model. Contact patients ahead of
their appointments to resolve discrepancies with insurance coverage
or other demographics. Inform patients of any referral requirements
for urgent care services. Collaborate with the billing department
to ensure a smooth revenue cycle. Prepare and monitor the
processing of forms related to plan changes and PCP assignment
changes. Daily payment collection and reconciliation Accepts
additional responsibilities as requested. Competitive benefits
package. $22.78 - $27.20 Benefits We value your expertise and
commitment. In addition to a competitive salary, we offer a
comprehensive benefits package, including: Health, Dental, and
Vision Insurance Flexible Spending Account (FSA) Life Insurance
Retirement Plan Paid Time Off (PTO) Tuition Reimbursement/CME
Keywords: SOUTH BOSTON COMMUNITY HEALTH, Framingham , Patient Support Associate, Healthcare , Boston, Massachusetts
