Clinical & Forensic Applications Specialist

Company: Waters
Location: Framingham
Posted on: May 12, 2022

Job Description:

Reporting to the Americas Clinical Service Manager of the Clinical Business Unit, this role will lead our clinical and forensics customer applications training and support for North America. In this capacity, this individual will be responsible for developing and executing a regional business plan focused on expanding our penetration into the Clinical and Forensic Markets. Critical to the role is to partner closely with the respective commercial service and sales teams to drive collaboration with key accounts, provide application support for new customers and provide training to our field sales and service teams. This position will also be responsible for supporting a clinical & forensic lab at our Milford headquarters.
Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our Americas Clinical Business Unit in the Milford, MA area.

--- Develop and execute an annual regional business plan to support consistent and sustainable
revenue growth.
--- Actively collaborate with Clinical & Forensic Sales and Marketing Teams to identify and
deliver application training for new customers.
--- Build and maintain strong institutional knowledge of all products and applications relevant to
the Clinical and Forensic Markets.
--- Develop analytical methods in an efficient manner for the analysis of customer sample sets
using Waters equipment.
--- Present results of analyses on customer samples to customers either in live demonstrations, in
webinars/webcasts or in written reports.
--- Assist the Waters sales force by being a technical resource on Waters Clinical & Forensic
Applications.
--- Author and execute virtual training videos for Clinical and Forensic Applications
--- Provide support to our third-party consultants as needed.
--- Support field and inside sales teams virtually or in-person via training and direct customer
support when required.

Education:
--- Educational background in a scientific discipline (e.g. chemistry, biology or biochemistry) or a science-related field of study

Experience:

--- Strong understanding of the principles of mass spectrometry including in depth knowledge
of tandem quadrupole and high resolution/ToF mass spectrometers.
--- Demonstrated experience (minimum of 5 years) of analytical method development with a
focus on clinical diagnostics and/or forensic toxicology.
--- Excellent presentation skills for oral presentations to customers.
--- Good writing skills for preparation of reports on sample analyses.

Skills:
--- Keen understanding of Waters' products and specific application in the Clinical or Forensic Markets
--- Strategic mindset with a focus on execution
--- Advocate for change management
--- Adept and timely communicator with exceptional customer service competency
--- Strong emotional intelligence
--- Effective collaborator and networker
--- Time management, prioritization and planning

Waters is a leader in life sciences tools, starting with liquid chromatography technologies in the 1960s. Since then, Waters has pioneered analytical techniques across markets including Clinical Diagnostics, Food & Environmental, Pharmaceuticals, and Materials. In Clinical Diagnostics, Waters has leading LC-MS technologies, which are already used for many applications including therapeutic drug monitoring, newborn screening, and endocrinology.
With the growth in precision medicine, it is an exciting time for LC-MS in clinical diagnostics. For 10+ years, PCR-NGS techniques have been widely used for clinical diagnostics. Clinicians now want a real-time understanding of disease states, requiring a more complete picture of proteins, lipids, and steroids. LC-MS based assays are critical to provide this level of insight with their analytical specificity, sensitivity, and capacity to analyze simultaneously multiple analytes.
Our vision is for Waters to lead the continued broad-based adoption of LC-MS. This will be accelerated by continued innovation including new ionization methods, improved ease of use, as well as novel applications in 'omics' research and anatomical pathology.

Keywords: Waters, Framingham , Clinical & Forensic Applications Specialist, Healthcare , Framingham, Massachusetts