Director / VP Of Operations & Supply Chain Operations

Company: Startops
Location: Boston
Posted on: May 18, 2025

Job Description:

Director / VP Of Operations & Supply ChainOversee and optimize Hydrow's global supply chain and manufacturing operationsLocation: BostonJob Tags: OperationsAbout The RoleDirector / VP of Operations & Supply ChainHydrow is seeking an experienced, hands-on, and strategically minded leader to oversee our global Operations and Supply Chain functions. This newly created position combines leadership of our logistics and fulfillment teams with our international supply chain and manufacturing operations. Reporting to the Chief Production Officer, the Director/VP will be responsible for managing domestic and international third-party logistics, vendor relationships, inventory planning, international freight, production forecasting, and process optimization across all supply chain touchpoints.This leader will collaborate closely with internal teams (Product, Sales, Marketing, Finance, Retail, Quality, Field Service, Member Service) and external partners (contract manufacturers, forwarders, warehouses, retailers, transportation providers) to ensure efficient fulfillment and delivery of Hydrow products and accessories across North America and abroad.Supply Chain & Manufacturing Operations

• Lead end-to-end international supply chain management, including forecasting, PO issuance, production planning, consigned parts oversight, and international freight and customs.
• Collaborate with contract manufacturers (primarily in Asia) to align production schedules with sales forecasts and inventory needs.
• Partner with the Chief Product Officer and Quality teams to resolve manufacturing challenges and optimize schedules.
• Maintain accuracy of invoices and track goods-in-transit and inventory levels using NetSuite and related tools.Logistics & Distribution
  • Oversee North American delivery operations and third-party logistics (3PL) partners to ensure efficient, on-time fulfillment of Hydrow products.
  • Expand and enhance delivery capabilities, including freight, small-package, large-parcel, and VIP operations.
  • Manage fulfillment and freight logistics for D2C, B2B, and retail partners, including scheduling, fulfillment accuracy, cost control, issue resolution, chargeback mitigation, and returns.
  • Manage fulfillment and freight logistics for D2C, B2B, and retail partners, including scheduling, fulfillment accuracy, cost control, issue resolution, chargeback mitigation, and returns.Freight & Customs
    • Manage international freight forwarding partnerships; evaluate and select freight providers through formal RFQ processes.
    • Lead customs compliance initiatives including classification, duty drawback and reconciliation programs (especially for Canada).
    • Work with overseas vendors on shipping, invoicing, customs, and packaging requirements.Cross-Functional Collaboration & Strategic Planning
      • Collaborate with Finance, Sales, and Marketing to support forecasting, demand planning, and financial reporting.
      • Provide monthly inventory and production reconciliation and analyses for the accounting and finance team.
      • Partner with member service and field service teams on issue resolution and order escalation.Team Leadership & Process Improvement
        • Develop and implement operational policies, procedures, and scalable processes to support Hydrow's growth.
        • Supervise current staff and grow the team as the business expands.
        • Lead cross-functional initiatives to improve cost efficiency, delivery velocity, and customer experience.
        • Support ad hoc projects, including international warehouse/distribution initiatives.Required Qualifications
          • Bachelor's Degree in Business, Supply Chain, Logistics, or a related field.
          • 10+ years of operations and international supply chain experience, ideally with Asian manufacturing partners.
          • Proven track record in logistics, vendor management, and freight operations.
          • Experience in ocean and air freight scheduling and customs management.
          • Strong project management, organizational, and analytical skills.
          • Proficiency in NetSuite, Microsoft Office, Google Docs/Sheets; experience with DOMO a plus.
          • Demonstrated leadership, communication, and cross-functional collaboration skills.
          • Willingness to travel internationally (up to 20%) and participate in off-hour meetings with global partners.Preferred Qualifications
            • Experience in a startup or high-growth environment.
            • High end merchandise large-parcel white glove delivery with assembly and system integration experience.
            • Experience with financial forecasting, cash flow analysis, and operational reporting.Ideal Candidate Attributes
              • Strategic thinker who can balance vision with tactical execution.
              • Internally motivated and comfortable navigating ambiguity.
              • Willing to 'roll up sleeves' and jump into diverse challenges beyond the job scope.
              • Collaborative, adaptable, and focused on continuous improvement.We are not working with external recruiters for this role. Please do not contact us if you are not a direct applicant for this role.How We WorkAuthentic and Inclusive: We embrace each and every one of our differences and celebrate our diversity. We commit to fostering a space where everyone belongs and is heard.Nimble with Purpose: We are a fleet of speedy boats, instead of a barge. As pathfinders of positive change, we adapt our focus with ease when our purpose points us in a new direction.Resilient Teammates: We support our Hydrow teammates and members through challenges: technical, personal, or unexpected waves. We overcome the present obstacle and persevere together.Hydrow is a community of innovators, risk-takers, and trailblazers who celebrate individual differences and recognize that unique perspectives make us stronger, smarter, and more successful. Hydrow actively seeks applicants who can bring a variety of experiences, perspectives, and backgrounds to the team. Hydrow provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sex, pregnancy, pregnancy-related condition, sexual orientation, marital status, religion, age, disability, qualified handicap, gender identity, results of genetic testing, military status, veteran status, or any other characteristic protected by applicable law.Our team values diversity in experience and backgrounds-we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring, we look forward to learning from each other.Benefits and Perks (Full Time Permanent Hydrownauts)Medical, Dental, and Vision Insurance Premiums 100% Paid For By HydrowUnlimited PTO Policy$150/week Reimbursable for Childcare401kFree Membership to the Hydrow App and access to a free HydrowPlus More!
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Keywords: Startops, Framingham , Director / VP Of Operations & Supply Chain Operations, Executive , Boston, Massachusetts