DIRECTOR OF PROFESSIONAL SERVICES (PS)

Company: SCIEX
Location: Framingham
Posted on: September 1, 2024

Job Description:

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the Danaher Business System which makes everything possible.

Do you enjoy connecting disparate but strong elements of an established business and creating new lines of business?

The Director of Professional Services (PS) is responsible to lead our existing global PS team. As the Director of PS, you will implement global strategy, oversee our PS portfolio offerings, ensure client satisfaction, ARR/Revenue growth, and foster a culture of collaboration & excellence. To succeed in this role, you will need to: work cross-functionally; scale PS based on company objectives; develop and execute strategies to further enhance our PS solutions portfolio and delivery methodology; and improve operational efficiency through continuous improvement

In this role, you will have the opportunity to:

• Identify market trends, client needs, and growth opportunities to inform service offerings and scale the PS team.
• Manage the entire PS end-to end process inclusive of product develop, operational performance, service delivery process, project planning, execution, training, and support.
• Attract and retain high-quality talent to meet current demands and cover future capabilities required to stay competitive.
• Develop pricing strategies, manage project budgets, and optimize resource utilization.
• Ensure compliance with regulations, standards, and best practices.
• Frequently communicates with executives and customers in regions to foster and keep key customer sponsor relationships and trust-based partnerships.
• Monitor financial performance, analyze variances, and take corrective actions as needed. The essential requirements of the job include:
  • Expert-level understanding of Professional Services Practices with a proven track record of managing, growing, and expanding high-quality Professional Services organizations.
  • BS/BA in business or sciences, or equivalent experience with at least 5 years of people management experience, managing teams of 10 or more people, and 3 years of second line leadership experience in a high-tech and marketing technology environment.
  • Excellent organizational, planning, presentation, and communication skills. The ability to work effectively with all levels of the organization, and the ability to meet deadlines.
  • Familiarity with the PS end-to-end sales process and the ability to drive profitable growth in collaboration with sales teams.
  • Knowledge of the Life Sciences industry and its implications for delivering excellent customer experiences in Premium Services.
  • Ability to travel up to 50%, with the ability to obtain and maintain a Valid Passport and Valid Driver's License. It would be a plus if you also possess previous experience in:
    • MBA
    • Knowledge of Life Sciences
      SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
      
      At SCIEX we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for SCIEX can provide.
      
      The salary range OR the hourly range for this role is $180,000-190,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
      
      This job is also eligible for bonus/incentive pay.
      
      We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
      
      Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
      
      At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
      
      Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
      
      The EEO posters are available here.
      
      We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

Keywords: SCIEX, Framingham , DIRECTOR OF PROFESSIONAL SERVICES (PS), Executive , Framingham, Massachusetts