Senior Customer Onboarding Manager
Company: Staples, Inc.
Location: Framingham
Posted on: April 16, 2024
Job Description:
Staples is business to business. -You're what binds us
together.
Our world class sales and sales support teams work directly with
businesses of all sizes to offer products and services to meet our
customers' unique needs. We are committed to understanding our
customers and use best-in-class sales tools and technology to find
the best solutions. We're constantly discovering new ways to reach
our goals, taking time to develop our skills and investing in our
career growth, so we can enjoy lucrative opportunities and grow our
careers both within and beyond sales. -
This is a remote position in either Framingham, MA or Hasbrouck
Heights, NJ.
What you'll be doing:
- Serve as the subject matter expert of customer onboarding,
providing centralized focus on accelerating sales resulting from
new business deals.
- Develop the Win Ramp program in accordance with the expanded
business requirements and own the program end-to-end including
having organizational accountability to ramp outcomes.
- Drive internal Win Ramp meetings for targeted strategic
customer programs, facilitating cross-functional team support and
warranting accountability of action-owners.
- Provide centralized, strategic oversight of newly-won customer
programs to ensure successful, swift ramps - including programs
that are generated through Sales (BD/AM), digital tools (Partner
Portals), and strategic partnerships (GPO/marketplace).
- Contribute to various business programs, such as Deal Strategy,
with relevant insights alongside Sales Engineering & Customer
Success leadership.
- Lead the development of the eComm Playbook, working closely
with Sales Engineering leadership, various internal stakeholders,
and SME-contributors.
- Serve up actionable insights and recommendations in accordance
with the Playbook throughout the customer lifecycle - offering
strategic guidance to optimize new customer setups as well as
solutioning to reduce complexity for existing programs.
- Serve as a subject matter expert on Staples' program &
eCommerce offerings and capabilities to build customer programs,
offering direct support to Sales and internal
stakeholders.
- Collaborate closely with key internal partners, including
Marketing, Digital, and Transformation teams, to execute the
capabilities roadmap and go-to-market strategy.
What you bring to the table:
- Strong business acumen and solid understanding of sales and
marketing strategies and metrics, including CRM or business
intelligence systems (e.g. Salesforce, PowerBI, Tableau.)
- Strong analytical and technical skills, identifying
trends/patterns/correlations, and the ability to extract actionable
insights to drive business decisions.
- Excellent verbal and written communication skills in order to
liaise effectively with stakeholders in Sales, Operations,
Marketing, and executive leadership.
What's needed- Basic Qualifications
- 6+ years' experience in a sales role or similar
- Strong Sales and business acumen
- Business strategy
What's needed- Preferred Qualifications
- Bachelor's degree
- Industry knowledge (e.g. eProcurement, business services,
supply chain) - to understand market dynamics that impact sales
performance.
We Offer:
- Inclusive culture with associate-led Business Resource
Groups
- 22 days of PTO and Holiday Schedule (7 observed paid holidays +
1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and
Mental Health Wellness programs, and more!
Keywords: Staples, Inc., Framingham , Senior Customer Onboarding Manager, Executive , Framingham, Massachusetts
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