Director of Community Support Services
Company: South Middlesex Opportunity Council
Location: Framingham
Posted on: May 21, 2023
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Job Description:
SUMMARYDevelop, implement, manage and oversee a uniform model
for delivery of coordinated and integrated community services,
including but not limited to CSPECH type programs. Provide clinical
and administrative support and oversight to the managers of
regional supportive housing programs, and participate proactively
in Metro West, Central Mass, Lowell Shelter, and housing and
support services teams.PRIMARY RESPONSIBILITIESManage the
operational and fiscal activities of the program/department to
include: staffing levels, budgets, and financial goals.Recruit,
manage, develop and evaluate staff by providing timely mentoring,
training and performance management. Complete required paperwork in
accordance with company policy.Provide regular clinical supervision
to direct care staff of the programs in weekly staff meetings and
on an as needed basis.Provide weekly individual supervision to
Program Managers.Review client chart at intake, to ensure the
proper documentation is completed (Proof of homelessness,
documentation of disability) and quarterly to review client
centered treatment plans.Conduct regular chart reviews and audits
with the program manager.Perform intake and assessment as necessary
for new referrals.Review Case Managers weekly case notes and
maintain documentation standazrds.Work with Program managers around
performance goals.Work with shelter and Program Managers to
maintain and triage wait list.Work with billing department to
ensure authorizations are up to date.Attend level of care meetings
with managerd care entities and ACO's.Work with Program Managers
and billing department staff to submit and maintain weekly billing
reports.Interface with intake coordinator to provide into re:
waitlist, eligibility, availability for programs.Work with CSPECH
program manager to increase enrollment.Maintain linkage to SMOC's
single adult continuum referral sources.Engage all clients by
understanding and addressing their needs whether within or outside
the scope of work.Attend & participate in team meetings as
requested and communicte effectively with clients sand staff in
other areas.Maintain confidentiality of client, employee and agency
information in accordance with federal and state laws and funder
requirements.Ensure compliance with program/department, agency
and/or funder requirements, as well as, SMOC policies &
procedures.Other duties as assigned.KNOWLEDGE AND SKILL
REQUIREMENTSMaster's or advanced graduate degree in Counseling,
Psychology, Social Work or related discipline required.Must be
licensed in Massachusetts to provide mental health services.Prior
experience in mental health with a minimum of 2 years community
services.Minimum 2 years supervisory experience, preferably of
clinicians.Flexibility in hours and work locations.Valid driver's
license, reliable vehicle and evidence of insurability
required.PHYSICAL REQUIREMENTSAbility to drive a vehicleAbility to
ascend and descend stairsAbility to make a comprehensive assessment
of clients' needs.ORGANIZATIONAL RELATIONSHIPDirectly reports to
Sr. Division Director, Continuum of Care and Services.Direct
reports of this position are CSPECH Program Manager and CSP Case
Managers.Indirect reports of this position are N/A.WORKING
CONDITIONSThis position will travel to various locations within
Massachusetts and needs to be available off hours. As part of the
responsibilities of this position, the Director, Community Support
Services will have direct or incidental contact with clients served
by SMOC in various programs funded or administered through the
Executive Office of Health and Human Services. A successful
background check is required.
Keywords: South Middlesex Opportunity Council, Framingham , Director of Community Support Services, Executive , Framingham, Massachusetts
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