Manager, Last Mile Operations

Company: XPO Logistics
Location: Framingham
Posted on: September 14, 2022

Job Description:

Solutions driven success.XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.As the Operations Manager at XPO Logistics, you'll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals. If you're looking for a growth opportunity, join us at XPO.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you'll do on a typical day:

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining and resolving issues
• Ensure compliance with corporate warehouse policies, procedures and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problemsWhat you need to succeed at XPO:At a minimum, you'll need:
  • 4 years related logistics and supervisory experience
  • Experience with Microsoft Office such as Word, Outlook and Excel.
  • Experience operating a forklift and pallet jackIt'd be great if you also have:
    • Bachelor's degree in business, logistics or similar
    • Availability to work a variety of shifts, including holidays, days, evenings, nights and weekends; travel between branches and regions occasionally
    • Experience mentoring, training and guiding newer/less-experienced team members
    • Bilingual English/Spanish (read, write and speak both languages)
    • Strong business acumen with the willingness to act in partnership with management teamsBe part of something big.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
      The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
      Review XPO's candidate privacy statement

Keywords: XPO Logistics, Framingham , Manager, Last Mile Operations, Executive , Framingham, Massachusetts