Sr. Global IT Operations Manager

Company: Bose
Location: Framingham
Posted on: August 3, 2022

Job Description:

Job Description Come help to transform the worker experience at Bose and join the Digital Technology Services Global Operations team! Are you a strong IT leader ready to deliver extraordinary infrastructure support services across our global footprint? If so, Bose Technology Services is seeking a driven Senior IT Operations Manager to lead our team. This is an excellent opportunity to lead and build a team of very hardworking leaders and engineers. Digital Technology Infrastructure Operations supports the complete global IT stack of products and services that support our end user's needs. The team includes a Technology Operations Center leading the infrastructure stack, a monitoring & incident response team, and DevOps teams delivering lifecycle management and enhancements through execution.Since Bose was founded more than 50 years ago, our obsession with building better audio products has inspired thousands of employees and partners to imagine, experiment, and invent. The ideal candidate for this role is obsessed with customer experience. They are passionate about creating more effective communications, stronger collaboration, and more efficient processes to build the best experience for our workers.Our vision is to astonish our Bose workers by consistently delivering fully integrated solutions with speed and quality that drives business value. We need a dedicated senior leader that is passionate about driving the transformation for how infrastructure operations services are consumed. If you are that person, join us to build our global operations to power the next wave of innovation at Bose.Principal Duties and ResponsibilitiesDeliver a committed and adaptable customer services experience by understanding business priorities and architecting, developing and delivering innovative solutions in support of growth, competitive advantage, and scalability.Accountable for implementing and maintaining the long-term vision and strategy to ensure that physical and digital information assets and technologies are sustained and remain operationally resilient to support critical business functions.Provide senior leadership to global agile teams responsible for critical services, deployment and operational support for the Bose global technology landscape.Establish relationships with key customers using outstanding listening, communication (written and spoken), data storytelling and presentation skills with an ability to gain consensus, influence and establish rapport with partners of diverse cultures and levels of expertise.Be a change agent who excels at leading change, is organized, detailed, and able to grasp and apply new concepts quickly and relay/implement within the team.Requirementsproven experience delivering customer services experiences and innovative solutions in complex technical environments.10 years' experience managing high performing IT teamsBachelor's degree in computer science or related field or demonstrated relevant experience.demonstrated ability to implement a long-term vision and strategy to ensure that physical and digital technologies are sustained and remain operationally resilient to support critical business functions.senior leadership experience for global teams responsible for critical services, deployment, and operational support for a global technology landscape.Proven capability with establishing relationships with key customers with an ability to gain consensus, influence and establish rapport with partners of diverse cultures and levels of expertise.Outstanding listening, communication (written and spoken), data storytelling and presentation skills.Is a change agent who excels at leading change, is organized, detailed, and able to grasp and apply new concepts, and quickly implement within the team.Partner with the Resiliency Management Office and Global Cyber Security to drive cyber operations improvements by aligning infrastructure operations tools and processes with the Security Operations Center to meet all Security, Resiliency, and Compliance requirements (GRC, PCI, TISAX, etc.)Stay up to date on relevant technologies, plug into user groups, and ensure we are using the best techniques and toolsWhat you can expect at BoseWorking with "wicked smaht", super cool people in a campus-like atmosphere or hybrid model across a global footprint. We are flexible in making sure you are connected no matter how or where you work.Having a major impact and influence on critical operational services and process on a global scale!Competitive salary and bonus, benefits and retirement plan.A culture of excellence, respect, opportunity and passion for innovation.Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.

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