Operation Practice Manager
Company: Edward M. Kennedy Community Health Center, Inc.
Posted on: May 5, 2022
Job DescriptionJob Summary: As a member of the site leadership
team, the Operations Practice Manager is responsible for operations
in the medical department, assuring those robust connections with
other site services are established to create an outstanding
patient experience at the site. The Operations Practice Manager is
also responsible for ongoing measurement of efficiency and
performance, implementing strategies to enhance access to care and
productivity through activities to improve appointment scheduling
practices, new patient entry processes, no show rates, operational
workflows, and panel management. The Operations Practice Manager
oversees the overall efficiency and accuracy of front-end
operations such as registration and demographic/financial data
collection Essential Functions:
- Hires, orients, and provides ongoing supervision and
performance evaluation for assigned positions: Front Desk
Supervisor, Unit Secretaries, and Interpreters. Participates in
human resource planning and decisions, including orientation,
training, and coaching.
- Works with other members of the leadership team to assure the
availability of adequate staff to support practice needs, with
attention to effective and efficient use of resources.
- Reviews & implements templates and schedules for provider
sessions to meet the needs of the patient population and the
practice and works to maximize efficiency and productivity. Duties
include checking provider schedules to identify unused slots,
assuring adherence to appointment scheduling procedures, and
appropriate utilization of appointments.
- Creates and analyzes reports to improve the day-to-day
operations of the medical department with a major focus on
improving the business aspects of health care operations, as well
as enhancing access, quality of care, and the patient experience.
This includes, but is not limited to, continual review of
productivity reports, first third availability, no show rates, new
patient reports, and monthly UDS reports.
- Performs provider panel management, including assigning
patients to providers, transitioning patients to new providers, and
managing PCP change requests. Utilizes monthly patient panel report
to make panel assignments.Education and Experience:
- Minimum 3 years of experience in management in an ambulatory
health care setting.
- Knowledge of the principles and practices of health planning
and clinic management sufficient to manage, direct, and coordinate
the operation of a medical practice.
- Experience working in and with culturally diverse
populations.Powered by JazzHRJX3zs6Eb9U
Keywords: Edward M. Kennedy Community Health Center, Inc., Framingham , Operation Practice Manager, Executive , Framingham, Massachusetts
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