FraminghamRecruiter Since 2001
the smart solution for Framingham jobs

Associate Customer Success Manager

Company: Definitive Healthcare
Location: Framingham
Posted on: April 8, 2021

Job Description:

Customer Experience - Framingham, MA - Full Time Job Description Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers. Recently honored by the Boston Business Journal as one of the 10 fastest-growing private companies in Massachusetts and named THE BEST large company to work for on Business Journal's Best Places to Work list published in June 2019, Definitive Healthcare is on an incredibly exciting trajectory. The company has more than doubled in size in the past 2 years and has over 400 employees. Our motivated and high-energy workforce is collaborative, kind, and engaged, which has led to exceptional retention rates. Our expansion has created the need for a talented Associate Customer Success Manager to join our Customer Success Team. If you would like to work on a product that is in high demand, and evolving rapidly, keep reading! As a new Associate CSM, you will work with a set group of Definitive Healthcare clients to drive high levels of product adoption and engagement as well as provide an excellent customer experience. Here are some things you will tackle:

  • Act as the main point of contact between Definitive Healthcare and your assigned set of clients
  • Focus on understanding use cases for client book across verticals to deliver relevant training and drive success around identified outcomes
  • Partner with a group of Account Executives; collaborate on account plans, risk identification, and potential account opportunities
  • Effectively coordinate additional products and services for our customers. Work with relevant partners in Sales, Professional Services, Product, and CRM to ensure the customer's success measures are met.
  • Uncover additional needs and opportunities where Definitive Healthcare may add value What you'll need:
    • BA or BS degree
    • 0-1 year--experience in a client facing role
    • Experience working in customer support for a technical product
    • Ability to learn new concepts quickly
    • Strong attention to detail
    • Energy, humor, compassion, and enthusiasm Why we love Definitive, and why you will too!
      • Industry leading products
      • Work hard, and have fun doing it
      • Incredibly fast growth means limitless opportunity
      • Flexible and dynamic culture
      • Work alongside some of the most talented and dedicated teammates
      • DefinitiveCares, our community service group, gives all of us a chance to give back and earn PTO
      • Competitive benefits package including great healthcare benefits and a 401(k) match What our Employees are saying about us on Glassdoor: --"Great Work atmosphere, great work life balance, excellent company to work for, amazing top-notch product, incredible customer service, lots of tools to help you succeed."
        -Business Development Manager "Great team. Amazing growth. Employees are treated very well."
        -Research Analyst "I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
        -Profile Analyst --If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter Definitive Hiring Philosophy Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!

Keywords: Definitive Healthcare, Framingham , Associate Customer Success Manager, Executive , Framingham, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Senior Manager of Clinical Applications - Full Time - Middletown, CT
Description: JOB SUMMARYOversees and manages Community Health Centers, CHC clinical applications across the enterprise and the delivery of innovative solutions that support the mission of the organization. Manager (more...)
Company: Community Health Center
Location: Middletown
Posted on: 04/11/2021

Real Estate Investments Accounting Manager
Description: Real Estate Investments Accounting Manager The Opportunity We're looking for a Real Estate Investments Accounting Manager, working in the Financial Services industry in Boston, Massachusetts, United States. (more...)
Company: Professional Staffing Group
Location: Arlington
Posted on: 04/11/2021

Assistant Manager
Description: DescriptionTo effectively manage the operations of a restaurant during an assigned shift or in the absence of the RGM. The AGM will support the RGM in sales and profit planning, implementing training (more...)
Company: Confidential Company
Location: Methuen
Posted on: 04/11/2021


Infantryman - Management Training (11B)
Description: The Infantry is the backbone of the Army. These Soldiers fill the literal boots on the ground who are responsible for taking or holding ground during any combat operation. You'll attack, repel, and capture (more...)
Company: Army National Guard
Location: Middletown
Posted on: 04/11/2021

Category Manager - Electronics
Description: Sorry, the job you are trying to apply for has been filled. br Searchhere --to view current openings. PLAN FOR SUCCESS CAREER OPPORTUNITIES Our business encompasses many different functions and capabilities, (more...)
Company: Abbott Laboratories
Location: Plymouth
Posted on: 04/11/2021

Assistant General Manager
Description: Wendy's - 106 LOUDON ROAD Restaurant Manager As an Assistant General
Company: Wendy's
Location: Concord
Posted on: 04/11/2021

Nurse Director Women and Children Services
Description: Nurse Director Women and Children Services A prestigious hospital in Massachusetts is actively seeking a Nurse Director Women and Children's Services to join their team.-- Part of a nationally recognized (more...)
Company: Clinical Management Consultants
Location: Plymouth
Posted on: 04/11/2021

Branch Manager - Building Materials
Description: Leading distributor of specialty building materials is in need of a dynamic Branch Manager to raise the company's local operations to the next level. Company provides the highest standards in quality (more...)
Company: JM Hunter Group
Location: Taunton
Posted on: 04/11/2021

Assistant Director of Financial Aid
Description: Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the (more...)
Company: Wesleyan Group
Location: Middletown
Posted on: 04/11/2021

Project Manager, Program Development
Description: At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile (more...)
Company: Polaris Inc.
Location: Plymouth
Posted on: 04/11/2021

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Framingham RSS job feeds