Customer Analytics Manager
Company: Staples Advantage Canada
Posted on: April 6, 2021
This job is available in 2 locations Category Technology Job Id
1153426 At Staples our Digital Solutions team is more than a
traditional IT organization. We are a team of passionate,
collaborative, Agile, inventive, customer-centric, results-oriented
problem solvers. We are intellectually curious, love advancements
in technology and seek to adapt technologies to drive Staples
forward. We anticipate the needs of our customers and business
partners, and deliver reliable, customer-centric technology
services. If you want to be on the front lines, driving one of the
greatest technology transformations of the 21st Century, you should
join our team! Staples' Data & Analytics team eliminates data silos
and unifies customer data across all Staples' commerce channels. We
are currently tasked with creating a single trusted data platform
to provide a 360o view of our customer. We will enable customer
insights to make effective decisions to target the right customers
for acquisition, offer personalized products and services, enable
customer growth, and take proactive actions to increase retention
through data analytics. Your Role The Customer Analytics Manager
will lead the development of insightful and actionable analytical
solutions to support digital business and customer experience
initiatives helping shape both the site and digital engagement
strategy in alignment with overall corporate/financial objectives.
He/she will interface with senior business leadership as well as
other internal clients to understand business objectives and ensure
deliverables are aligned. This role requires an excellent
collaborator, communicator, and manager with a strong bias towards
data-based decision making. The successful candidate is a problem
solver in a fast-moving and highly diverse environment with a
strong background in e-commerce and its mechanics. Furthermore, a
successful candidate will be able to handle multiple projects
simultaneously while ensuring accuracy and timeliness are not
compromised. In addition to strong analytical skills, they must be
adept at communicating findings to senior leadership in both verbal
and presentation formats. They must be comfortable managing in a
cross functional environment and have experience partnering with
technical teams to deliver results. What You'll Do
- Perform analysis of customer behavior, produce data-driven
business recommendations and insights.
- Building & executing business cases for key growth initiatives
and shaping product roadmaps.
- Build models and what-if scenarios to forecast and track impact
- Produce and streamline regular reporting (complete with key
insights and recommendations). Recommend additional "deep dive"
analytics as appropriate.
- Provide analytics support for Staples digital media spend-
including optimizing media spend distribution across vehicles.
- Provide detailed insight into Staples loyalty program. Provide
business owners with insights & recommendations into how to
optimize financial metrics.
- Work closely with and effectively communicate with all key
business stakeholders across the organization: Product Management,
Merchandising, Marketing and Finance, Pricing and Sales.
- Perform value added ad-hoc analysis/reporting in support of the
business unit objectives and initiatives. Qualifications : Who You
Are You love analytics and are passionate about providing data
driven insights to empower key business decisions. You are a
skilled individual contributor but enjoy working with other teams
across the organization understanding that together we can
accomplish much more. The Skills You Bring
- Master's degree in Business, Finance, Economics, Marketing or
another related field.
- eCommerce, Marketing, Merchandising and/or Project management
- Excellent Excel and PowerPoint skills.
- 7 years of Customer analytics, Site Analytics and/or Financial
- Strong interpersonal and presentation skills as well as
demonstrated experience in fact-based analysis, including the
ability to persuasively present insights and recommendations to
- Strong strategic, analytical and critical thinking skills;
strong bias towards data-based decision making with the ability to
break down complex problems and formulate plans.
- Understanding of site merchandising, customer experience, sales
and margin objectives.
- Pro-active and self-motivated work style with proven ability to
collaborate broadly with flexible, positive attitude to get results
within a cross-functional team.
- Ability to manage multiple projects and changing priorities
with demonstrated track record of strong execution and experience
partnering with technical teams to deliver results.
- Knowledge of various data mining techniques, effective
visualizations, and data presentation. Hands on experience with SQL
and Tableau. Alteryx knowledge is a plus. Staples is The Worklife
Fulfillment Company, helping businesses of all sizes be more
productive, connected and inspired. With dedicated account teams,
category professionals, innovative brands and a curated product
assortment for business, Staples provides customized solutions to
help organizations achieve their goals. Interested in joining the
team? Check out our perks and benefits ! Staples is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, national
origin, protected veteran status, disability, or any other basis
protected by federal, state, or local law. Get tailored job
recommendations based on your interests. Location Framingham,
Massachusetts, United States Category Technology Job Id 1145106
Regular Provide business insights and recommendations based on
analysis to drive increased revenue and conversion and an improved
user experience. Utilize strong analytics skills, business acumen
Keywords: Staples Advantage Canada, Framingham , Customer Analytics Manager, Executive , Framingham, Massachusetts
Didn't find what you're looking for? Search again!