FraminghamRecruiter Since 2001
the smart solution for Framingham jobs

Senior Technical Account Manager

Company: Lytx
Location: Framingham
Posted on: January 14, 2021

Job Description:

Innovation Lives HereYou go all in no matter what you do, and so do we. You want to use your powers for good, and that---s exactly what we do at Lytx--. Our team is made up of hungry, humble, and capable people who are making a difference every day with technology that helps save lives each year.Why Lytx:Join our fast growing Lytx technology team and play a key role in helping our partners gain the best value and results from our products and services. As a Senior Technical Account Manager (Sr. TAM) you---ll provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers services running smoothly. Be responsible for helping to build and drive partner strategies to increase adoption/ ROI and provide reporting on overall client performance. Your role serves as the voice of the partner within the Lytx ecosystem, ensuring that partner needs are taken care of in a timely manner, and requirements are fully integrated into Lytx processes. As such, you---ll interface with both technical/ non-technical teams including Product Management, Engineering, Sales and others. This is not a sales role, but rather an opportunity to be the principal technical advisor and ---voice of the partner--- helping our customers achieve their business needs/ objectives and overcome technical challenges. You---ll Get To:Establish a trusted/ strategic advisor relationship with each assigned client and drive continued value of our solution and services.Develop and execute strategies to drive our customers--- adoption and use of our technology and drive discussions with leadership regarding incidents, support and partnerships.Act as the partner liaison responsible for surfacing partner feedback and addressing needs internally to promote adoption and advocate for product development and enhancements.Onboard and train new partners on our products and services and share best practices to ensure strong engagement.Provide pre/post sales technical support to Lytx partners.Collaborate internally with Product Management, Engineering and other key stakeholders on product roadmap.Develop and conduct Lytx product demos to showcase product features and benefits.Proactively identify and diagnose technical issues with API---s, Services, Devices and Network connectivity and conduct test scenarios when needed.Responsible for reporting incidents, support trends and overall client performance.Serve as point of escalation for client issues.Performs other related duties as assignedWhat You---ll Need: Bachelor---s Degree in Computer Science, Math, or related experience.7 years of experience in a customer facing technical support/ client advocacy position.Proven technical acumen with hands on experience in a fast paced, commercial products or SaaS environment.Ability to assess, diagnose and quickly resolve API, Services, Devices and Network technical issues effectively with both technical and non-technical teams.Experience working with Enterprise partners at all levels of an organization.Exception verbal, written, organizational, presentation, and communications skills.Strong technical, analytic and problem-solving skills, detailed oriented.Ability to identify partners--- needs and recommend timely solutions.Flexibility to handle partner escalations outside of normal business hours when needed.Ability to travel to client locations up to 10% or as needed.Candidates can sit anywhere in the US however should be located close to a major airport as there will be eventual travel for this role.Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.Full time

Keywords: Lytx, Framingham , Senior Technical Account Manager, Executive , Framingham, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Senior Medical Director, Sickle Cell Disease
Description: On January 11, 2021, we announced our intent to separate our severe genetic disease and oncology businesses into differentiated and independent publicly traded companies. We will retain focus on severe (more...)
Company: bluebird bio
Location: Somerville
Posted on: 01/19/2021

In House Counsel Jobs California - JDHuntr 33599 Director, Corporate Counsel, General Corporate, Ren
Description: In House Counsel Jobs California - JDHuntr 33599 Director, Corporate Counsel, General Corporate, Rensselaer, NY To apply go to
Company: JDHuntr In-House Counsel Jobs
Location: Pittsfield
Posted on: 01/19/2021

User Interface/User Experience Manager
Description: Organized, Multi-tasker, Self-Starter -- these are some of the qualities we are looking for in our newest member of our growing ecommerce team Here is a unique opportunity to join a proud and GROWING (more...)
Company: Jordan's Furniture
Location: Taunton
Posted on: 01/19/2021

Environmental Services Department Manager
Description: Environmental Services Department ManagerUS-MA-MEDFORDRequisition ID: 279Shift: Day Shifts Night ShiftsOverview br br Healthcare Services Group HCSG services thousands of accounts nationwide and (more...)
Company: Healthcare Services Group, Inc.
Location: Medford
Posted on: 01/19/2021

Santander Holdings Usa Inc Sr. Director Credit Risk Small Business Banking
Description: Santander Holdings Usa Inc Sr. Director Credit Risk Small Business Banking Santander Holdings USA IncSr. Director, Credit Risk Small Business Banking-2004459 DescriptionThe Sr. Director, Credit Risk, (more...)
Company: Santander Holdings USA Inc
Location: Medford
Posted on: 01/19/2021

Click To See Company Name: Santander Holdings Usa Inc Sr. Analyst Business Control Risk Management
Description: Santander Holdings Usa Inc Sr. Analyst Business Control Risk Management Santander Holdings USA IncSr. Analyst, Business Control Risk Management-2003831DescriptionThe Sr. Analyst, Business Control (more...)
Company: Click To See Company Name
Location: Brookline
Posted on: 01/19/2021

Associate Director, In Vivo Pharmacologist
Description: Our Mission: Developing curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases.At Intellia, we are committed to solving the (more...)
Company: Intellia Therapeutics
Location: Somerville
Posted on: 01/19/2021

Telephonic Nurse Case Management (RN #)
Description: Family Practice/Primary Care opening in Concord, New Hampshire. Maxim Healthcare Services is searching for Nurse Case Investigators and Case Investigators COVID for long term contract opportunities (more...)
Company: Maxim Healthcare
Location: Concord
Posted on: 01/19/2021

Digital Platforms Manager
Description: The digital platforms manager assists in the development and execution of the roadmap for Raytheon Technologies-' digital platforms, and works closely with internal Communications and Digital Team resources, (more...)
Company: RTX
Location: Methuen
Posted on: 01/19/2021

Domino's General Manager in Training - Brighton - Earn btw $15 - $18 per hour FIRST YEAR (3745)
Description: ABOUT THE JOB You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone (more...)
Company: Domino's
Location: Brookline
Posted on: 01/19/2021

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Framingham RSS job feeds